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PNMDiag 2: Data to request for issues caused by Consumer's Firewall protection

Use these tools to report your incidents to the Panda experts, so that they can study your case and provide you with a solution.
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PNMDiag 2: Data to request for issues caused by Consumer's Firewall protection

Postby VirusBuster » Fri, 22 Jun 2012, 09:21

Symptoms

At times, the firewall included within the Panda Antivirus solution, could cause one of the following situations:
  • The firewall protection prevents a third party application from working properly.
  • The firewall protection blocks the Internet connection.

Data to request

In order to narrow down the problem and offer a solution, we need to collect and study certain data. Please follow the steps below:
  1. Download, and run the PNMDiag_2.0.11.0.exe file.
    This will install the PNMDiag tool
  2. Double-click the PNMDiag icon in your desktop
  3. Then, follow the wizard through.
  4. Please send us the generated data.

NOTE: If the log is too big to be attached to the forum, please use our FTP Uploader tool to upload it to our FTP and post a reply to your thread when it is uploaded so that we acknowledge that we have data to download from the FTP
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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