Use these tools to report your incidents to the Panda experts, so that they can study your case and provide you with a solution.
- Official moderator
- Posts: 7599
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
At times, the firewall included within the Panda Antivirus solution, could cause one of the following situations:
Data to request
- The firewall protection prevents a third party application from working properly.
- The firewall protection blocks the Internet connection.
In order to narrow down the problem and offer a solution, we need to collect and study certain data. Please follow the steps below:
- Download, and run the PNMDiag_220.127.116.11.exe file.
This will install the PNMDiag tool
- Double-click the PNMDiag icon in your desktop
- Then, follow the wizard through.
- Please send us the generated data.
: If the log is too big to be attached to the forum, please use our FTP Uploader tool
to upload it to our FTP and post a reply to your thread when it is uploaded so that we acknowledge that we have data to download from the FTP
TechSupport Department - Panda Security
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