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[SOLVED] Panda Global Protection 2013 - Scan keeps freezing

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[SOLVED] Panda Global Protection 2013 - Scan keeps freezing

Postby Mantari » Thu, 18 Jul 2013, 17:44

Hi
I have installed Panda Global Protection 2013 on a Toshiba Satellite C650D laptop - a friend's laptop - Id recommended Panda and this is his first experience of it :-/

Windows 7 Home Premium 64 Bit
Service Pack 1
4GB Ram 3.74 usable
ADM Athlon II P320 Dual Core Processor 210Ghz
Windows Updates are up to date


The scan is set to compressed files and all extensions
Tried with, and without, CP Load manager - result is the same

When I set to a full scan - it scans and then freezes/stops at 81%

I have uninstalled and reinstalled the PGP twice and run the scan 3 times and get the same results

I found the files it was stopping on and uninstalled the program to remove them (thinking they were corrupt) but now it just stops on files in a different program. There does not seem to be a time limit to when this happens - just when it reaches 81%

The laptop is set to high performance and is not going to sleep in any way as Im constantly using it during this time.

Please can you help?

Thanks
M

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby rmadzharov » Fri, 19 Jul 2013, 08:39

Hello,

Thank you for your post.

Before we engage in hardcore troubleshooting, I suggest running a Windows Disk-check on all partitions and also doing a Windows defragment so that we can be eliminate a faulty hard-disk as the culprit.

Cheers!
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Location: Cheshire UK

Re: Panda Global Protection 2013 - Scan keeps freezing

Postby Mantari » Fri, 19 Jul 2013, 10:59

OK will do

also updated the bios in case there was a hardware issue

Thanks for that I'll let you know how I go on when its finished

Regards

M

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby Mantari » Fri, 19 Jul 2013, 19:14

Hi
Update - I have run the Windows Disk-check on all partitions and also the Windows defragment - nothing found - all OK

Unfortunately, the problem remains - it still freezes as described earlier

Please can you help?

Thanks

M

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby pread » Sat, 20 Jul 2013, 14:46

this is also happening with my internet security 2012 program on full scan, I can not get past 56%, any ideas??

thanks

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby VirusBuster » Mon, 22 Jul 2013, 09:13

Mantari wrote:Hi
Update - I have run the Windows Disk-check on all partitions and also the Windows defragment - nothing found - all OK

Unfortunately, the problem remains - it still freezes as described earlier

Please can you help?

Thanks

M

Try this hotfix: hfgp61206s35_r1.exe


pread wrote:this is also happening with my internet security 2012 program on full scan, I can not get past 56%, any ideas??

thanks

Have you tried defragmenting and running scandisk as instructed in the previous post?
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby Mantari » Mon, 22 Jul 2013, 09:27

Hola Jorge

Many thanks for the reply - Ill let you know later on how I get on


M

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby Mantari » Mon, 22 Jul 2013, 11:47

Update

Hi Jorge,

the problem has been resolved with the fix

Many thanks

M

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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby VirusBuster » Wed, 24 Jul 2013, 07:48

Thanks for the feedback
We'll wait for the response from pread
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
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Re: Panda Global Protection 2013 - Scan keeps freezing

Postby harriet1008 » Thu, 01 Aug 2013, 10:01

That really good information....
Thanks for this to all...

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