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[CLOSED] Panda Antivirus Pro 2013 activation error

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[CLOSED] Panda Antivirus Pro 2013 activation error

Postby PoorlyPanda » Thu, 13 Sep 2012, 20:59

Hello,

I receive the following error code when Panda attempts to activate my product:

0001:0006

This error code is not listed here, http://www.pandasecurity.com/homeusers/support/card?id=80541

Upon attempting to "try again", I receive a different error code:

-001:-001

What should I do?

Thanks,

PoorlyPanda

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Re: Panda Antivirus Pro 2013 activation error

Postby rmadzharov » Fri, 14 Sep 2012, 11:25

Hello,

Thank you for your post.

Please try the following hotfix:
http://www.pandasecurity.com/resources/ ... 6s3_r1.exe

Let us know whether the issue has been resolved.

Thank you.

Best regards,
Radko
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

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Re: Panda Antivirus Pro 2013 activation error

Postby PoorlyPanda » Thu, 20 Sep 2012, 20:33

Hi Radko,

Thanks for your reply.

I tried your fix and received the following error message:

C:\Program Files\Common\Panda Security\PavShld\PAVSHLD.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

I also tried installing under safe mode - it did try to run after the same error message but only completed a third of the installation before stalling

What should I do?

Thanks,

PoorlyPanda

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Re: Panda Antivirus Pro 2013 activation error

Postby VirusBuster » Fri, 21 Sep 2012, 08:05

First run the Generic uninstaller to uninstall any previous remains
Then download the Offline installer for your product

Right-click your product installer (AP13.exe) and select the option Extract to "file name" included in your compression software.

Open the new folder that was created by your compression software, and write down the location of the setup file.
For example: C:\panda\AP13\setup.exe

Go to C:\Windows\System32 and double-click the cmd.exe file.

NOTE: Windows Vista and Windows 7 users need to run cmd.exe as Administrator.

Now you will need to type in the path you noted down earlier. After the path, add a space and type in the /escudo parameter.

In this example, the command to type is:

c:\panda\AP13\setup.exe /escudo

Install and activate the product.
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them

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Re: Panda Antivirus Pro 2013 activation error

Postby VirusBuster » Fri, 28 Sep 2012, 13:04

Closed due to lack of response
TOPIC CLOSED
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them

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