[CLOSED] Errors installing Global Protection 2013

[Gary50merc Profile]

Hello. I have tried several times to install this software and get the following error. NB I do not have an internet connection thru a proxy.


=== PS [PID:0556] CLOG::Opening LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" Calling Module: "stubInstaller.exe" ===
17/09/2012 22:09:50.460 [PID:0556][TID:5280]: [L:000] - [F:0x00000001] - - WinMain - Application Starts
17/09/2012 22:09:53.072 [PID:0556][TID:5280]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:09:53.073 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCRetail 2.0.0.0
17/09/2012 22:09:53.074 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): ElevateCreateProcess
17/09/2012 22:09:53.074 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::COSRequirementElement::CheckRequirement - Operative System: (Microsoft Windows Vista Home Edition (Suite 0x300) Service Pack 2 (Build 6002))
17/09/2012 22:09:53.109 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::ReadAvDetectionData - Version 3.02.2
17/09/2012 22:09:53.111 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSIncompatibleSoftware::ReadInformationFromFile - Event Version: 3.02.2
17/09/2012 22:09:53.111 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CCheckInfo::CheckKeyExists - Incompatible Software detected (2-1):HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Panda Antivirus Platinum
17/09/2012 22:09:53.112 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (2-5-1):Panda Internet Security 2012
17/09/2012 22:09:53.112 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (2-6-1):17.01.00.0000
17/09/2012 22:09:53.113 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (2-7-1):RunDll32 C:\PROGRA~2\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files (x86)\InstallShield Installation Information\{7926EFB6-7CB4-4A9D-AB01-095F67F9D519}\SETUP.exe" -l0x9
17/09/2012 22:09:53.113 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CCheckInfo::CheckSingleRegistryValue - Incompatible Software detected (7-1):HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\ProductID
17/09/2012 22:09:53.114 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (7-5-1):Panda Internet Security 2012
17/09/2012 22:09:53.114 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (7-6-1):17.01.00.0000
17/09/2012 22:09:53.114 [PID:0556][TID:5280]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CSoftwareInfo::GetInstalledSoftwareData - Incompatible Software detection data read (7-7-1):RunDll32 C:\PROGRA~2\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files (x86)\InstallShield Installation Information\{7926EFB6-7CB4-4A9D-AB01-095F67F9D519}\SETUP.exe" -l0x9
17/09/2012 22:10:07.220 [PID:0556][TID:5280]: [L:000] - [F:0x00000001] - - WinMain - Application Exit
=== PS [PID:0556] CLOG::Closing LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" ===

=== PS [PID:1108] CLOG::Opening LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" Calling Module: "stubInstaller.exe" ===
17/09/2012 22:18:18.290 [PID:1108][TID:2792]: [L:000] - [F:0x00000001] - - WinMain - Application Starts
17/09/2012 22:18:27.035 [PID:1108][TID:2792]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:18:27.036 [PID:1108][TID:2792]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCRetail 2.0.0.0
17/09/2012 22:18:27.037 [PID:1108][TID:2792]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): ElevateCreateProcess
17/09/2012 22:18:27.038 [PID:1108][TID:2792]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::COSRequirementElement::CheckRequirement - Operative System: (Microsoft Windows Vista Home Edition (Suite 0x300) Service Pack 2 (Build 6002))
17/09/2012 22:18:27.064 [PID:1108][TID:2792]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::ReadAvDetectionData - Version 3.02.2
17/09/2012 22:18:27.065 [PID:1108][TID:2792]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSIncompatibleSoftware::ReadInformationFromFile - Event Version: 3.02.2
17/09/2012 22:18:46.584 [PID:1108][TID:2792]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:18:46.584 [PID:1108][TID:2792]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:18:46.584 [PID:1108][TID:2792]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:18:47.082 [PID:1108][TID:4328]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, failed by timout
17/09/2012 22:18:47.508 [PID:1108][TID:4328]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, worker thread has exited
17/09/2012 22:18:47.508 [PID:1108][TID:4328]: [L:010] - [F:0x00000001] - - CDownloader::DoRun - No connection available, breaking...
17/09/2012 22:18:47.508 [PID:1108][TID:4328]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:18:51.585 [PID:1108][TID:4344]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, failed by timout
17/09/2012 22:18:51.663 [PID:1108][TID:4344]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, worker thread has exited
17/09/2012 22:18:51.663 [PID:1108][TID:4344]: [L:010] - [F:0x00000001] - - CDownloader::DoRun - No connection available, breaking...
17/09/2012 22:18:51.663 [PID:1108][TID:4344]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:19:18.203 [PID:1108][TID:2792]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:21:01.388 [PID:1108][TID:2060]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:21:09.975 [PID:1108][TID:2792]: [L:000] - [F:0x00000001] - - WinMain - Application Exit
=== PS [PID:1108] CLOG::Closing LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" ===

=== PS [PID:4476] CLOG::Opening LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" Calling Module: "stubInstaller.exe" ===
17/09/2012 22:23:16.769 [PID:4476][TID:4772]: [L:000] - [F:0x00000001] - - WinMain - Application Starts
17/09/2012 22:23:17.957 [PID:4476][TID:4772]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCRetail 2.0.0.0
17/09/2012 22:23:17.958 [PID:4476][TID:4772]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): ElevateCreateProcess
17/09/2012 22:23:17.959 [PID:4476][TID:4772]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::COSRequirementElement::CheckRequirement - Operative System: (Microsoft Windows Vista Home Edition (Suite 0x300) Service Pack 2 (Build 6002))
17/09/2012 22:23:17.987 [PID:4476][TID:4772]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::ReadAvDetectionData - Version 3.02.2
17/09/2012 22:23:17.988 [PID:4476][TID:4772]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSIncompatibleSoftware::ReadInformationFromFile - Event Version: 3.02.2
17/09/2012 22:23:23.879 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:23:23.880 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:23:23.880 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:23:24.377 [PID:4476][TID:4460]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, failed by timout
17/09/2012 22:23:24.558 [PID:4476][TID:4460]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, worker thread has exited
17/09/2012 22:23:24.558 [PID:4476][TID:4460]: [L:010] - [F:0x00000001] - - CDownloader::DoRun - No connection available, breaking...
17/09/2012 22:23:24.558 [PID:4476][TID:4460]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:23:30.244 [PID:4476][TID:3288]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:24:03.086 [PID:4476][TID:4132]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:03.086 [PID:4476][TID:4132]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:03.086 [PID:4476][TID:4132]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:03.125 [PID:4476][TID:4128]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:03.125 [PID:4476][TID:4128]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:03.125 [PID:4476][TID:4128]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:04.359 [PID:4476][TID:3792]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:04.359 [PID:4476][TID:3792]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:04.359 [PID:4476][TID:3792]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:05.833 [PID:4476][TID:1328]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:05.833 [PID:4476][TID:1328]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:05.833 [PID:4476][TID:1328]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:06.619 [PID:4476][TID:3632]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:06.619 [PID:4476][TID:3632]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:06.619 [PID:4476][TID:3632]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:08.100 [PID:4476][TID:4112]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:08.100 [PID:4476][TID:4112]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:08.100 [PID:4476][TID:4112]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:09.638 [PID:4476][TID:4120]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute -
17/09/2012 22:24:09.638 [PID:4476][TID:4120]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - failed to read internet resource data, WIN_INTET_ERROR
17/09/2012 22:24:09.638 [PID:4476][TID:4120]: [L:010] - [F:0x00000001] - - CDownloader::CSegment::Execute - download failed.
17/09/2012 22:24:09.639 [PID:4476][TID:3288]: [L:010] - [F:0x00000001] - - CDownloader::WaitAll - WaitAll, caugth a connection limit issue. Restarting failed segment
17/09/2012 22:24:15.144 [PID:4476][TID:3288]: [L:010] - [F:0x00000001] - - CDownloader::WaitAll - WaitAll, caugth a connection limit issue. Restarting failed segment
17/09/2012 22:24:20.647 [PID:4476][TID:3288]: [L:010] - [F:0x00000001] - - CDownloader::WaitAll - :WaitAll, terminating unfinished segments thread procs...
17/09/2012 22:24:20.647 [PID:4476][TID:3288]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:24:21.661 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:26:23.743 [PID:4476][TID:4772]: [L:000] - [F:0x00000001] - - WinMain - Application Exit
17/09/2012 22:26:23.744 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CDialogManager::~CDialogManager - Delete file failed
17/09/2012 22:26:23.744 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CDialogManager::~CDialogManager - C:\Users\Gary\AppData\Local\Temp\{E541B08F-07BC-4EB2-A55D-E8E4BB2FEA26}.png
17/09/2012 22:26:23.744 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CDialogManager::~CDialogManager - Delete file failed
17/09/2012 22:26:23.745 [PID:4476][TID:4772]: [L:010] - [F:0x00000001] - - CDialogManager::~CDialogManager - C:\Users\Gary\AppData\Local\Temp\{51CB6E50-F0FB-4BDE-B562-68D8196E2C48}.exe
=== PS [PID:4476] CLOG::Closing LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" ===

=== PS [PID:4776] CLOG::Opening LogFile: "C:\Users\Gary\AppData\Local\Temp\PSLogs\stubInstaller_exe.log" Calling Module: "stubInstaller.exe" ===
17/09/2012 22:33:13.112 [PID:4776][TID:2972]: [L:000] - [F:0x00000001] - - WinMain - Application Starts
17/09/2012 22:33:14.775 [PID:4776][TID:2972]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCRetail 2.0.0.0
17/09/2012 22:33:14.776 [PID:4776][TID:2972]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): ElevateCreateProcess
17/09/2012 22:33:14.777 [PID:4776][TID:2972]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::COSRequirementElement::CheckRequirement - Operative System: (Microsoft Windows Vista Home Edition (Suite 0x300) Service Pack 2 (Build 6002))
17/09/2012 22:33:14.809 [PID:4776][TID:2972]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::ReadAvDetectionData - Version 3.02.2
17/09/2012 22:33:14.810 [PID:4776][TID:2972]: [L:020] - [F:0x00000001] - - PsInstalerBootstrap::CBSIncompatibleSoftware::ReadInformationFromFile - Event Version: 3.02.2
17/09/2012 22:33:21.179 [PID:4776][TID:2972]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:33:21.179 [PID:4776][TID:2972]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:33:21.179 [PID:4776][TID:2972]: [L:010] - [F:0x00000001] - - CSession::SetMaxRetires - :SetMaxRetires, succeed
17/09/2012 22:33:21.677 [PID:4776][TID:4320]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, failed by timout
17/09/2012 22:33:21.677 [PID:4776][TID:4320]: [L:010] - [F:0x00000001] - - CConnection::Open - :Open, worker thread has exited
17/09/2012 22:33:21.677 [PID:4776][TID:4320]: [L:010] - [F:0x00000001] - - CDownloader::DoRun - No connection available, breaking...
17/09/2012 22:33:21.678 [PID:4776][TID:4320]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:33:30.203 [PID:4776][TID:3416]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR
17/09/2012 22:34:55.619 [PID:4776][TID:3416]: [L:010] - [F:0x00000001] - - CDownloader::WaitAll - WaitAll, restarting failed Segment
17/09/2012 22:35:01.128 [PID:4776][TID:3416]: [L:010] - [F:0x00000001] - - CDownloader::WaitAll - :WaitAll, terminating unfinished segments thread procs...
17/09/2012 22:35:01.128 [PID:4776][TID:3416]: [L:010] - [F:0x00000001] - - CDownloader::OnProgress - Download complete with errors
17/09/2012 22:35:02.145 [PID:4776][TID:2972]: [L:010] - [F:0x00000001] - - CRequest::Ping - ing, failed to create new connection, WIN_INET_ERROR

Please advise so that I can download the software I purchased.
Thanks

[VirusBuster]

PM me your customer number so that I can open a case for further study

[ErnestineA Profile]

hey, Gary50merc!!

so did you finda solution?
if you did, could you please pm me and tell what exactly you did?
i'd really appreciate it, thank you in advance

[VirusBuster]

hey, Gary50merc!!

so did you finda solution?
if you did, could you please pm me and tell what exactly you did?
i'd really appreciate it, thank you in advance

I haven't received yet the PM from Gary50merc with the customer number
If you are having the same trouble installing, PM me yours so that I can open a case for further study

[VirusBuster]

Closed due to lack of response
TOPIC CLOSED