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Get Familiar with the Panda Security Support Website

Warnings and notifications of the Technical Support Team about interesting issues for the Community.
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Get Familiar with the Panda Security Support Website

Postby EagleEye » Mon, 02 Apr 2012, 13:23

The Panda Security Support Team is always very attentive to the customers needs, creating and adapting contents to the constant web trends and changes, That is why, we wanted to get the new Support contents closer. How? With a very visual, user friendly and usable new Support home page. A page where, at a few clicks, the user can find the solution to their queries.

This is a summary of the structure of pages of the new Support site:

  • HomeUsers Support website includes the following elements:

    • Search engine: Enter the search terms in order to obtain a fast answer to your question.


    • Support Services: You can leave everything in the expert hands of Panda technicians. They will resolve any issues you may have with the functioning of your product

    • Online Support:

      • Multimedia: We have created a set of videos on how to Activate your product and how to download and install the antivirus.The basics for you to get familiar with your product.

      • Knowledge Base by Product: Select your product from the drop-down menu and access your product's Knowledge Base.There you will find all the necessary documentation to kick start your product!

    • Community: From this section, we invite all users to become part of the Panda community; here, you can either ask our experts on the forum or on Twitter, watch geolocalized Support videos YouTube or become a Panda Security fan in Facebook You decide!

    • Other shortcuts: Frequently Asked Questions, Download Area for Customers or contact the Support Technicians via web form.

  • The Enterprise Support website features the following elements:

    • Search engine: Enter the search terms in order to obtain a fast answer to your query.

    • Tab Panda Cloud Protection: From this section you will access the specific Support pages of Panda Cloud Office Protection, Panda Cloud Email Protection and Panda Cloud Internet Protection by clicking theView morelinks.

    • Tab Panda AdminSecure: Here you will find the most relevant information published about our security solutions for workstations and servers.

    • Tab Panda GateDefender: If you have one of our appliances for the perimetral protection of your network,Panda GateDefender Performa or Panda GateDefender Integra, in this section you will find the Support articles you need in order to optimize its use.

    • Community: From this section, we invite our users to be part of the Panda community; you can either formulate queries to our experts on the Support forum or in Twitter, watch videos on YouTube YouTube or become a Panda Security fan onFacebook You decide!

    • Your account: Access the Password reminder, how toActivate the services, how toModify email how to contact Panda and everything about your online purchases.

    • Shortcuts to Downloads, Documentation or Product Life Cycle, amongst other.

    • Contact Support: Use this web form to send your queries to our expert technicians.

We work in order to offer you the best service!
Best regards,
Support Forum Team

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