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Panda Cloud Cleaner analyzing offline 1.1.10

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Rhuan » Fri, 02 Feb 2018, 16:37

Hello, only 4 updates found. I updated and nothing.
The problem is not updates, because I can say that I have already run the panda cloud cleaner on machines without updates, this last year.
The problem is only occurring in Windows 8.1 and lower, in the 10 ok.
Advanced option also does not work.

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Darth Panda » Mon, 19 Mar 2018, 10:34

Hello Rhuan.

Please send update for psinfo for hte machine it does not work.


does it belong to a domain, the machine? is it below a proxy or perimetral firewall?

We await for the psinfo with all updates.
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Rhuan » Wed, 02 May 2018, 17:16

Eset works ...

Solved.

eset.jpg
eset.jpg (56.35 KiB) Viewed 6475 times

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Darth Panda » Wed, 02 May 2018, 17:26

is this the same computer as it is having th other thread problem "Your PC is Not Protected"?
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Rhuan » Wed, 02 May 2018, 19:09

No.

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Re: Panda Cloud Cleaner analyzing offline 1.1.10

Postby Darth Panda » Thu, 03 May 2018, 09:29

Ok, then. Please send us a psinfo from this computer. Obviously this is a conectivity problem. We will check what could be the issue, with the psinfo.

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware.com/pcop/files/PCOPinfo.exe

Accept the license agreement.

Access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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