[CLOSED] Disinfection Stops
[CLOSED] Disinfection Stops
Since yesterday I keep getting an alert after clicking "disinfection" for Panda Cloud Cleaner that it has stopped for unknown reasons and notification has been sent. It then says I will be contacted when there is a solution. As of yet nothing. SO, is there an answer?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Disinfection Stops
In order to study the issue we will need the following information
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles%\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and attach as a reply to this post.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles%\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and attach as a reply to this post.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Disinfection Stops
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them