Antivirus disabled -- can't re-enable

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so5724x
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Joined: Tue, 25 Apr 2017, 00:24

Antivirus disabled -- can't re-enable

Post by so5724x »

Hello,

My panda antivirus says it is disabled, yet I am unable to re-enable it. When I click on AntiVirus Disabled, or try to move the "off" button to "on," literally nothing happens. I tried restarting the computer as well, and it still has this issue.

Furthermore, when I try to do a full virus scan, it says "Unexpected error. Error Code 1."

Thus it seems to have essentially zero functionality right now.

More troublingly, I didn't even notice it was disabled until I opened it manually, so I have no idea how long it has been this way--maybe it has already let a virus onto my system.

I am running version 16.0.2, Free, on Windows 10. I have had Panda for over a year without issues.

UPDATE: I realized that Windows Defender is running. Perhaps that is why Panda can't function properly? If this is the issue, how would I disable Windows Defender? And is Panda Free Antivirus actually better/different than Windows Defender?

Thanks!
Ubi22
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Joined: Fri, 28 Apr 2017, 09:59

Re: Antivirus disabled -- can't re-enable

Post by Ubi22 »

Exact same issue, checked Panda Pro 2016 this morning, disabled since i don't know when and can't seem to enable, also have Windows defender running !
BroWCarey
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Joined: Mon, 14 Aug 2017, 03:18

Re: Antivirus disabled -- can't re-enable

Post by BroWCarey »

I'm having the same issue. I can't get antivirus enabled. It suggests rebooting, but that has no effect. I see I am the third person with this issue, but no solutions from Panda. Unless I can get this activated, it is just a waste of space on my hard drive.
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