Problem with installation

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K0ras
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Posts: 3
Joined: Sun, 10 Dec 2017, 15:56

Problem with installation

Post by K0ras »

Hello,

after manual uninstallation of my panda 2017 veriosn i cannot install new software, there is some problem or problems on my board:(

Code: Select all

=== PS [PID:5744] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
09/12/2017 19:45:43.181 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" 
09/12/2017 19:45:43.184 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
09/12/2017 19:45:43.184 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  
09/12/2017 19:45:43.195 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
09/12/2017 19:45:43.198 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\tracelog.exe" -start "InstAppLog_A2C1.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_A2C1.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
09/12/2017 19:45:43.411 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe" /applycustom /wd:"C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\")
09/12/2017 19:45:43.607 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Success create process
09/12/2017 19:45:43.609 [PID:5744][TID:11384]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
09/12/2017 19:45:43.610 [PID:5744][TID:11384]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
09/12/2017 19:45:43.611 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
09/12/2017 19:45:43.611 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
09/12/2017 19:45:43.613 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
09/12/2017 19:45:43.614 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): Installer
09/12/2017 19:45:43.615 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 15063))
09/12/2017 19:45:43.615 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 15063 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
09/12/2017 19:45:43.667 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
09/12/2017 19:45:43.668 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\tracelog.exe" -stop "InstAppLog_A2C1.etl")
09/12/2017 19:45:43.744 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\tracelog.exe" -start "InstAppLog_A4D6.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_A4D6.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
09/12/2017 19:45:43.810 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CAPTION_TEXT_COLOR
09/12/2017 19:45:43.811 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BACKGROUND_COLOR
09/12/2017 19:45:43.812 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_TEXT_COLOR
09/12/2017 19:45:43.813 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_WARNING_TEXT_COLOR
09/12/2017 19:45:43.813 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_TEXT_COLOR
09/12/2017 19:45:43.814 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_DISABLED_COLOR
09/12/2017 19:45:43.815 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_COMPONENT_BORDER_COLOR
09/12/2017 19:45:43.815 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_LINK_TEXT_COLOR
09/12/2017 19:45:43.816 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_PROGRESS_BACKGROUND_COLOR
09/12/2017 19:45:50.857 [PID:5744][TID:11384]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS072FA7CA\Temp\tracelog.exe" -stop "InstAppLog_A4D6.etl")
=== PS [PID:5744] CLOG::Closing LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" ===

=== PS [PID:2052] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
10/12/2017 15:01:17.519 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" /ConfigurationFile:"C:\ProgramData\Panda Security\PSLogs\C86D\CloudAvBootstrap.xml"
10/12/2017 15:01:17.520 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
10/12/2017 15:01:17.521 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  /ConfigurationFile:"C:\ProgramData\Panda Security\PSLogs\C86D\CloudAvBootstrap.xml"
10/12/2017 15:01:17.527 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
10/12/2017 15:01:17.529 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS43DA6BF1\Temp\tracelog.exe" -start "InstAppLog_E339.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS43DA6BF1\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_E339.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:01:17.580 [PID:2052][TID:10576]: [L:000] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::ReadInformationFromMemory - Error parsing XML file (14-0-0): (Error document empty.)
10/12/2017 15:01:17.581 [PID:2052][TID:10576]: [L:000] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::ReadInformationFromMemory - Error reading (C:\ProgramData\Panda Security\PSLogs\C86D\CloudAvBootstrap.xml)
10/12/2017 15:01:17.583 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetInfoFromCommandLine - Function start
10/12/2017 15:01:17.583 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::SetError - Writing Result file (C:\ProgramData\Panda Security\PSLogs\C86D\CloudAvBootstrap.xml.Result): 46
10/12/2017 15:01:17.584 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::GetDWORDData - Parameter (0): 5
10/12/2017 15:01:17.585 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::GetDWORDData - Parameter (0): 9
10/12/2017 15:01:17.585 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::GetDWORDData - Parameter (0): 20
10/12/2017 15:01:17.585 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::GetDWORDData - Parameter (0): 18
10/12/2017 15:01:17.612 [PID:2052][TID:10576]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
10/12/2017 15:01:17.613 [PID:2052][TID:10576]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
10/12/2017 15:01:17.613 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
10/12/2017 15:01:17.614 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
10/12/2017 15:01:17.614 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
10/12/2017 15:01:17.614 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSConfigurationFile::SetError - Writing Result file (C:\ProgramData\Panda Security\PSLogs\C86D\CloudAvBootstrap.xml.Result): 4
10/12/2017 15:01:17.616 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
10/12/2017 15:01:17.616 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): (null)
10/12/2017 15:01:17.617 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 16299))
10/12/2017 15:01:17.617 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 16299 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
10/12/2017 15:01:17.618 [PID:2052][TID:10576]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS43DA6BF1\Temp\tracelog.exe" -stop "InstAppLog_E339.etl")
=== PS [PID:2052] CLOG::Closing LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" ===

=== PS [PID:3360] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
10/12/2017 15:04:17.307 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" 
10/12/2017 15:04:17.307 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
10/12/2017 15:04:17.307 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  
10/12/2017 15:04:17.307 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
10/12/2017 15:04:17.322 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\tracelog.exe" -start "InstAppLog_A17E.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_A17E.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:04:17.526 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe" /applycustom /wd:"C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\")
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Success create process
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): (null)
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 16299))
10/12/2017 15:04:17.666 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 16299 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
10/12/2017 15:04:17.744 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
10/12/2017 15:04:17.744 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\tracelog.exe" -stop "InstAppLog_A17E.etl")
10/12/2017 15:04:17.823 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\tracelog.exe" -start "InstAppLog_A374.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_A374.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CAPTION_TEXT_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BACKGROUND_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_TEXT_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_WARNING_TEXT_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_TEXT_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_DISABLED_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_COMPONENT_BORDER_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_LINK_TEXT_COLOR
10/12/2017 15:04:17.869 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_PROGRESS_BACKGROUND_COLOR
10/12/2017 15:18:14.938 [PID:3360][TID:5152]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS4E949684\Temp\tracelog.exe" -stop "InstAppLog_A374.etl")
=== PS [PID:3360] CLOG::Closing LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" ===

=== PS [PID:7576] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
10/12/2017 15:21:31.096 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" 
10/12/2017 15:21:31.099 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
10/12/2017 15:21:31.100 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  
10/12/2017 15:21:31.109 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
10/12/2017 15:21:31.112 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\tracelog.exe" -start "InstAppLog_67C3.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_67C3.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:21:31.290 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe" /applycustom /wd:"C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\")
10/12/2017 15:21:31.480 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Success create process
10/12/2017 15:21:31.485 [PID:7576][TID:11824]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
10/12/2017 15:21:31.486 [PID:7576][TID:11824]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
10/12/2017 15:21:31.487 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
10/12/2017 15:21:31.487 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
10/12/2017 15:21:31.490 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
10/12/2017 15:21:31.491 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): (null)
10/12/2017 15:21:31.492 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 16299))
10/12/2017 15:21:31.492 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 16299 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
10/12/2017 15:21:31.552 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
10/12/2017 15:21:31.553 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\tracelog.exe" -stop "InstAppLog_67C3.etl")
10/12/2017 15:21:31.624 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\tracelog.exe" -start "InstAppLog_69C9.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_69C9.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:21:31.662 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CAPTION_TEXT_COLOR
10/12/2017 15:21:31.662 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BACKGROUND_COLOR
10/12/2017 15:21:31.663 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_TEXT_COLOR
10/12/2017 15:21:31.663 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_WARNING_TEXT_COLOR
10/12/2017 15:21:31.663 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_TEXT_COLOR
10/12/2017 15:21:31.663 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_DISABLED_COLOR
10/12/2017 15:21:31.664 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_COMPONENT_BORDER_COLOR
10/12/2017 15:21:31.664 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_LINK_TEXT_COLOR
10/12/2017 15:21:31.665 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_PROGRESS_BACKGROUND_COLOR
10/12/2017 15:25:33.669 [PID:7576][TID:11824]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS08961454\Temp\tracelog.exe" -stop "InstAppLog_69C9.etl")
=== PS [PID:7576] CLOG::Closing LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" ===

=== PS [PID:7828] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
10/12/2017 15:25:48.937 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" 
10/12/2017 15:25:48.937 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
10/12/2017 15:25:48.937 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  
10/12/2017 15:25:48.953 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
10/12/2017 15:25:48.953 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\tracelog.exe" -start "InstAppLog_56F7.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_56F7.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:25:49.137 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe" /applycustom /wd:"C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\")
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Success create process
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): (null)
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 16299))
10/12/2017 15:25:49.275 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 16299 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
10/12/2017 15:25:49.322 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
10/12/2017 15:25:49.322 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\tracelog.exe" -stop "InstAppLog_56F7.etl")
10/12/2017 15:25:49.406 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\tracelog.exe" -start "InstAppLog_58BE.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_58BE.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CAPTION_TEXT_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BACKGROUND_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_TEXT_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_WARNING_TEXT_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_TEXT_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_BUTTON_DISABLED_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_COMPONENT_BORDER_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_LINK_TEXT_COLOR
10/12/2017 15:25:49.453 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - SetupUI.dll - GetUICustomizationValue - Wrong parameter: INSTALLER_CLIENT_PROGRESS_BACKGROUND_COLOR
10/12/2017 15:28:38.573 [PID:7828][TID:13296]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zS0609B778\Temp\tracelog.exe" -stop "InstAppLog_58BE.etl")
=== PS [PID:7828] CLOG::Closing LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" ===

=== PS [PID:6456] CLOG::Opening LogFile: "C:\ProgramData\Panda Security\PSLogs\setup_exe.log" 	Calling Module: "setup.exe" ===
10/12/2017 15:30:26.967 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Parameter (1): ".\setup.exe" 
10/12/2017 15:30:26.968 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Execution from .\setup.exe
10/12/2017 15:30:26.969 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - wWinMain - Command Line  
10/12/2017 15:30:26.978 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::CBSActions - Parameter (Behavior): 0
10/12/2017 15:30:26.982 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StartAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zSC1E4CF4C\Temp\tracelog.exe" -start "InstAppLog_9506.etl" -rt -guid "C:\Users\MaSAJ\AppData\Local\Temp\7zSC1E4CF4C\Temp\GUIDs.txt" -f "C:\ProgramData\Panda Security\PSLogs\InstAppLog_9506.etl" -level 5 -flags 255 -UseCPUCycle -gs -seq 5)
10/12/2017 15:30:27.185 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zSC1E4CF4C\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe" /applycustom /wd:"C:\Users\MaSAJ\AppData\Local\Temp\7zSC1E4CF4C\")
10/12/2017 15:30:27.353 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::ApplyCustomization - Success create process
10/12/2017 15:30:27.353 [PID:6456][TID:11368]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (Language): 1605
10/12/2017 15:30:27.354 [PID:6456][TID:11368]: [L:010] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Error reading (InstallLocation): 1605
10/12/2017 15:30:27.355 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PS_GetPrivateProfileString - Wrong parameter: C:\ProgramData\Panda Security\PSLogs\UA_Install.bck
10/12/2017 15:30:27.355 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::GetDataInstalledProduct - Return code (0x4)
10/12/2017 15:30:27.357 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSRequirements::ReadRequirementsInfo - Version PCA 4.1.0.0
10/12/2017 15:30:27.358 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CConditionInfo::CheckEnvironmentValue - Parameter (__COMPAT_LAYER): (null)
10/12/2017 15:30:27.358 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (Microsoft Windows 10 x64 Professional (Suite 0x100)  (Build 16299))
10/12/2017 15:30:27.359 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - ReportOS - Operative System: (FunctionName: GetVersionExW - StructureType: OSVERSIONINFOEXW - dwBuildNumber: 16299 - dwMajorVersion: 10 - dwMinorVersion: 0 - dwOSVersionInfoSize: 284 - dwPlatformId: 2 - szCSDVersion:  - wProductType: 1 - wReserved: 0 - wServicePackMajor: 0 - wServicePackMinor: 0 - wSuiteMask: 256)
10/12/2017 15:30:27.412 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - ExecuteBootStrapProcess - Return code (0x4)
10/12/2017 15:30:27.413 [PID:6456][TID:11368]: [L:020] - [F:0x00000001] - setup.exe - PsNanoUtilities::StopAplicationLogs - Launching program ("C:\Users\MaSAJ\AppData\Local\Temp\7zSC1E4CF4C\Temp\tracelog.exe" -stop "InstAppLog_9506.etl")
Anyone can help?
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Problem with installation

Post by Darth Panda »

Could you tell me what your product is?

regards
Technical support – Panda Security
www.pandasecurity.com
K0ras
Registered user
Registered user
Posts: 3
Joined: Sun, 10 Dec 2017, 15:56

Re: Problem with installation

Post by K0ras »

Hello Mary,

I tried to install last Panda's software, Panda Cloud Antivirus 2018 from https://www.pandasecurity.com/poland/ho ... antivirus/

I tried install by panda's download manager, by offline installer and by and by unpacked the installer's archive and was choosing PandaCloudAntivirus_x64 with administrator privileges.

The reason why i uniinsalled Panda manual was odd situation, pandas files gone from my drive from ProgramFiles folder. Registry keys still existed, files in program data and drivers in system32 %ROOTSYS%/windows/system32/driver. Panda's drivers in driver folder blocked my internet connection, so i thinked i really clenaed out all panda's data from my disc and registry...
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Problem with installation

Post by Darth Panda »

dear client,

In order to completely remove all panda files from your computer, if there has been an incorrect automatic uninstall, you have to follow the instructions on the following page:

https://www.pandasecurity.com/usa/support/card?id=82011

And the offline installer, you can get it from:

http://acs.pandasoftware.com/Panda/FREE ... FREEAV.exe

regards
Technical support – Panda Security
www.pandasecurity.com
K0ras
Registered user
Registered user
Posts: 3
Joined: Sun, 10 Dec 2017, 15:56

Re: Problem with installation

Post by K0ras »

Mary,

good news. I clenaed manualy CurrentVersion registry from 330 panda software keys! And used automatic uniinstal - now everything works well.

Thank you.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Problem with installation

Post by Darth Panda »

I am very Glad to know that everything is ok.

regards
Technical support – Panda Security
www.pandasecurity.com
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