Impossible to install latest Panda Free AV

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tma86
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Joined: Mon, 19 Mar 2018, 12:39

Impossible to install latest Panda Free AV

Post by tma86 »

Dear helper,


I'm afraid I cannot install my favourite guardian.

I used the latest online installer but the product didn't install it and download the offline installer.

Unfortunately the installation process end at the beginning with an error report.

Could you please help me to install your AV?

Thanks.


Best Regards
PsNanoLog_FD14.zip
Crash log
(58.37 KiB) Downloaded 330 times
Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Impossible to install latest Panda Free AV

Post by Darth Panda »

Technical support – Panda Security
www.pandasecurity.com
tma86
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Posts: 6
Joined: Mon, 19 Mar 2018, 12:39

Re: Impossible to install latest Panda Free AV

Post by tma86 »

Thanks for answer.


I maybe do not explain properly.

Even with the off-line installer the problem of installation remain.

I can't install it and it creates the crash log.


Could you please check the crash log and tell me what should be wrong?


Regards
Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Impossible to install latest Panda Free AV

Post by Darth Panda »

Is a problem reading the language. and the install path.

Please try running the leftovers uninstaller, you can get from:

https://www.pandasecurity.com/usa/support/card?id=82011

Sorry I did not get the offline installer bit....

hope this helps. if it does not, send us the psinfo and the newly created nanologs:

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool:

http://enterprise.updates.pandasoftware ... PSInfo.exe

in your computer.
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.



Send us both attached to a PM
Technical support – Panda Security
www.pandasecurity.com
tma86
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Posts: 6
Joined: Mon, 19 Mar 2018, 12:39

Re: Impossible to install latest Panda Free AV

Post by tma86 »

Hello,

I thanks you, the leftovers uninstaller solve the problem I had for a long time.

You can close the topic if you want.

To improve you:

-you might include a self-check process in the installer to gather if the leftover cleaner should be downloaded and run,
it could be a good idea to automatize this.

Have a nice day
Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Impossible to install latest Panda Free AV

Post by Darth Panda »

Ok. Glad you solved the problem. I will pass on your suggestions to developers, but as not always is needed, It is not really compulsory to include it on installation, and It will make the client to restart on every installation... something we do not really want.

Regards
Technical support – Panda Security
www.pandasecurity.com
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