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Panda does not see the infected file

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Panda does not see the infected file

Postby Tonyrizzo » Sun, 01 Apr 2018, 17:42

I am running the free Panda

system has a rootkit/virus Panda did not detect it ?

Any help would be appreciated

Tony

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Posts: 702
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda does not see the infected file

Postby Darth Panda » Wed, 02 May 2018, 15:36

Well..
Caould you tell us what was the rootkit?
Where did it appear?
Who did find it?
How do you know ther was a virus, if panda could not find it?
Did you have another antivirus installed at the same time?
Where was the virus located?

With the info provided, we were not able to determine the answer to your question.
Technical support – Panda Security
www.pandasecurity.com

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Joined: Wed, 23 May 2018, 13:19

Re: Panda does not see the infected file

Postby Oriane88 » Wed, 23 May 2018, 13:26

Hi,

I have a « similar » problem ; i installed the panda Dome on my Macbook pro because the keyboard is responding in symbols, i can’t access the internet (safari makes me download the page as an html file ?!), and when I want to close a tab, it closes the application completely.

The quick analysis did not find anything, and the complete analysis has been running since 8pm last night, it is now 1pm, and it has barely reached 25%...
Is it normal for the complete analysis to take that long ?

If anyone has encountered this problem on a mac before i’d be grateful if you could give me some pointers,

Thanks,

Oriane

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Posts: 702
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda does not see the infected file

Postby Darth Panda » Mon, 11 Jun 2018, 13:04

it does sound as a operating system malfunction to me.
does it happend with any other internet browser?
Technical support – Panda Security
www.pandasecurity.com

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