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Dome 18.05 PSUAService.exe error

Queries regarding Panda Free Antivirus will be managed, to the extent possible, by the forum community.
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Dome 18.05 PSUAService.exe error

Postby jr5280 » Mon, 30 Apr 2018, 17:23

Panda Dome 18.05
Windows XP (SP3)
Athlon XP 3000+ CPU (which does not support SSE2)

Since starting my PC this morning, the following error occurs evey ten minutes:

Application popup: PSUAService.exe - Application Error : The exception unknown software exception (0x40000015) occurred in the application at location 0x78b2d635.

Click on OK to terminate the program
Click on CANCEL to debug the program


I've restarted my PC twice and done a Panda "Critical areas" scan in the meanwhile, but the error continues to appear. Please advise.

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Re: Dome 18.05 PSUAService.exe error

Postby cecrume » Tue, 01 May 2018, 15:04

I am getting the EXACT same error message with the EXACT same memory address.

Windows XP-PRO (SP3)
Panda Protection 18.01.00

This just started happening last night (have been using Panda for several years now).

Does anyone know what the problem is?

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Posts: 18
Joined: Wed, 18 Jan 2017, 02:24

Re: Dome 18.05 PSUAService.exe error

Postby sagor » Tue, 01 May 2018, 16:18

Getting same this morning, every 10 to 11 minutes (at 10 min, 10 sec. after last one). Windows Vista 64 bit on core i7-920.

Problem Event Name: APPCRASH
Application Name: PSUAService.exe
Application Version: 4.0.2.1
Application Timestamp: 596edb04
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.1
Fault Module Timestamp: 4ba1dbbe
Exception Code: 40000015
Exception Offset: 0008d635
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 9b58
Additional Information 2: 3144b6b15b898069f42f8d9e8d0733fb
Additional Information 3: e6d9
Additional Information 4: 888517fdf6189e2612bf3c68665c5914

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Posts: 1
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Re: Dome 18.05 PSUAService.exe error

Postby ScotDefender » Tue, 01 May 2018, 19:12

I have exactly the same problem on a machine running XP (SP3).

It would be helpful if someone from Panda could step in with a fix.

Otherwise, irritation/inconvenience levelso point to an uninstall.

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Posts: 1
Joined: Wed, 02 May 2018, 10:19

Re: Dome 18.05 PSUAService.exe error

Postby enjoy » Wed, 02 May 2018, 10:27

I have the same problem on a machine running XP.

Can be updated to solve the problem quickly?

Please,thanks.

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Posts: 10
Joined: Thu, 19 Jan 2017, 06:41

Re: Dome 18.05 PSUAService.exe error

Postby joeyT » Wed, 02 May 2018, 11:33

I am also getting the same two errors every 10 minutes. Started 2.5 hours ago, at 11:59pm 5/1/2018.

Windows Vista
Panda Free 18.03.00

Looks like everyone reporting this error have older operating systems.

Event ID 1000
Faulting application PSUAService.exe, version 4.0.2.1, time stamp 0x596edb04, faulting module MSVCR100.dll, version 10.0.30319.1

Event ID 7031
The Panda Product Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

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Joined: Tue, 24 Oct 2017, 12:04

Re: Dome 18.05 PSUAService.exe error

Postby Darth Panda » Wed, 02 May 2018, 12:02

Try latest version:

http://acs.pandasoftware.com/Panda/FREE ... FREEAV.exe

if that does not work, try sending the psinfo for the machine:

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware ... OPinfo.exe

Accept the license agreement.

Now, access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option (psinfo1.png).
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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Re: Dome 18.05 PSUAService.exe error

Postby David V » Wed, 02 May 2018, 14:30

It happens with the latest version also.

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Re: Dome 18.05 PSUAService.exe error

Postby Kyle C » Wed, 02 May 2018, 15:09

I am having the same issue also on Windows XP SP3

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Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Dome 18.05 PSUAService.exe error

Postby Darth Panda » Wed, 02 May 2018, 15:30

by David V » Wed, 02 May 2018, 14:30
It happens with the latest version also.


Could you tell me what is your country of origin?

by Kyle C » Wed, 02 May 2018, 15:09
I am having the same issue also on Windows XP SP3


Coudl I have the same info from you?
Technical support – Panda Security
www.pandasecurity.com

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