Dome 18.05 PSUAService.exe error

[hslt]

I am having the same issue also on Windows XP SP3

[Darth Panda]

Try the following:

If all of you folks are wondws XP sp3, try updating the machine to the latest updates from microsoft.
Makje sire they are all installed, and none of the has gone inerror status or error installing.-

After that, uninstall the av.

Then download the following file:

http://www.pandasecurity.com/resources/ ... otsupd.rar

Uncompress the file. Password is panda

Once you have the rootsupd.exe file extracted, run it.

Now restart the machine and then isntall the AV again.
If it does not run or gives the same error, contact back.

[moznewbie]

Just adding myself to the list. I'm also using XP3, (fully updated other than Java which won't update past 8.151). I've been seeing these 2 error messages occasionally for some time but they've increased exponentially this week. I've tried a fresh Panda reinstall and i've tried removing programs that might have clashed - CryptoPrevent, outdated Java, different old versions of Firefox, etc.

later edit: For what it's worth the Panda re-install had an issue when I tried to put in the username and password. It required a reboot before they were accepted.

[garders]

Also adding myself to this thread. I have the exact same issues with XP SP3.

[cassie175]

two threads running for this error. Neither has any solution yet.

This is most annoying.

[joeyT]

To Darth Panda -

You replied to my post here, http://support.pandasecurity.com/forum/ ... 3fc#p29083

I followed your first suggestion to install the latest version 18.04.00.
That did not fix the 2 errors that occur every 10 minutes.

You then said to download the PCOPinfo.exe, and enter the problems.
To complete the PCOPinfo file, what should I enter for a CUSTOMER NUMBER?
Under PRODUCT, what do I click on? Default, System Management? Panda Aether? Endpoint Protection/Plus? Adapative Defense? Pro/Internet/Global?

As I mentioned in my previous post, I am running Windows Vista.

This problem has occurred 2 to 3 times of the past few years, which Panda has fixed within a few days.
It would seem that Panda is familiar with this error, and should release a patch/fix.
Running the PCOPinfo seems like a diversion.

[nabu]

I switched from Avast to Panda Dome one month ago. It was running fine until PSUAService error occured. Using Vista Ultimate 32 bit. I'm very disappointed now.

[Darth Panda]

There are friends to every foe. It is your choice who do you want to protect your computer with.
Cons protecting with a free antivirus? the technical support, is, normally non existent or left to the forum community.

NOrmally problem arise when you have to install an AV on a non compatible computer (drivers, libraries, hardware, software...)

WE try to study the computer on which it does not work and provide solutions.

Onñly with complaints we are not able to study cases or be able to tell what is the problem.

If you want to send the psinfo for us to check, fell free to do so, and probably we will find a "cure" to your computer or our antivirus "disease"

or you can only complaint, this is a free forum.
But if you only complaint, we can only read you, and offer our most sincere apologies because or free av did not work on your computer.

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware ... OPinfo.exe

Accept the license agreement.

Access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.

[Darth Panda]

We will also need a postmortem dmp for the proccess crash:
To generate this file, please download the document How to generate a post-mortem memory dump:

http://www.pandasecurity.com/resources/ ... ryDump.pdf

follow the steps indicated and forward the resulting files to us.

[drmmr]

What fixed the PSUAService error on XP SP3 was to go into C:/program files/Panda Security/Panda Security Protection, Find MSVCR100.dll and copy it. Then go to C:/Windows/System32, find the file MSVCR100.dll and change the extension to .old. Paste the MSVCR100.dll file from Panda Security Protection folder into System32 folder and reboot. Hope it works for you.