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Panda Dome 18.05 critical error.

Queries regarding Panda Free Antivirus will be managed, to the extent possible, by the forum community.
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Panda Dome 18.05 critical error.

Postby Betinho.Belga » Tue, 01 May 2018, 21:04

Panda is not activating protection in real time.
When opening the anti virus, the message appears:

CRITICAL ALERT
A protection error occurred. To resolve this issue, we recommend that you restart your computer.

Restart the pc, and the error continues.
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Re: Panda Dome 18.05 critical error.

Postby Darth Panda » Wed, 02 May 2018, 11:48

sounds like a reinstallation is due.
Try reinstalling.
Get back with the results
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Dome 18.05 critical error.

Postby Betinho.Belga » Wed, 02 May 2018, 16:37

I already reinstalled.
The error remains :|

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Re: Panda Dome 18.05 critical error.

Postby Darth Panda » Wed, 02 May 2018, 16:54

operating system?
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Dome 18.05 critical error.

Postby Betinho.Belga » Wed, 02 May 2018, 17:47

I have 2 computers and 1 notebook

Pc1 Windows 10 1803 / Pc 2 Windows 7 Professional
i3 3rd Generation
6gb Ram
Video card: 1gb ddr3 64bits

Notebook - Setup
Windows 10 1803
i3 4th Generation
8gb ram


Same problem in everyone

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Re: Panda Dome 18.05 critical error.

Postby Darth Panda » Thu, 03 May 2018, 09:37

Send us psinfo


Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware.com/pcop/files/PCOPinfo.exe

Accept the license agreement.

Access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Dome 18.05 critical error.

Postby Hadly » Fri, 04 May 2018, 13:13

Hello Betinho.Belga

I have the same problems as you, but I could find a solution
>>below my statement>>

First I would like to give some data to my old PC (I wanted to use my old PC a bit more -:))
(Win7+Sp1 and an old AMD Athlon-XP processor without SSE2 support "Processor supplementary capability")

Due to the missing SSE2 support of the processor
fails the installation of common antivirus software (Avira, Avast, etc ....)
Panda Anti-Virus free is the only software that works on my old PC " a praise for Panda !!"

>>now to my solution
I have found that Different offline installer for Panda Anti-Virus free 18.05.0 exist.
The version numbers of the different offline installers are the same,
but the digital signatures have different dates (see properties of the offline installer tab Digital Signatures)

If I install Panda Antivirus with an offline installer that has the date Digital Signatures March 2018
I have no problems (automatic shutdown of the permanetschutz)
But if I install Panda Antivirus with an offline installer,
where the date is Digital Signatures April 2018 I have the problems (automatic shutdown of permanetschutz)
very strange :roll:

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Re: Panda Dome 18.05 critical error.

Postby Darth Panda » Fri, 04 May 2018, 15:34

Well we have release a mv.sig file which solves the problem.
Now, if you update your antivirus, the problem should be solved.
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda Dome 18.05 critical error.

Postby Betinho.Belga » Fri, 04 May 2018, 17:47

:D thank you
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Re: Panda Dome 18.05 critical error.

Postby Darth Panda » Fri, 04 May 2018, 17:53

;)
Technical support – Panda Security
www.pandasecurity.com

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