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NNSPRV.sys makes crash my computer

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Joined: Sat, 19 May 2018, 21:14

NNSPRV.sys makes crash my computer

Postby Rodolpho » Sat, 19 May 2018, 21:25

Hello, I have frequent crashes because of NNSPRV.sys. A blue screen suddenly appears when I'm on the net (I'm using Firefox), and Windows tells me my PC will restart because of an error. I have Windows 10 (18.03), and my Panda Free version is 18.04.
Anything to solve this issue? Thanks !

Here is a copypaste of my dump file:



Show DivPrimary Analysis

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17134 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`062a8000 PsLoadedModuleList = 0xfffff803`066651d0
Debug session time: Sat May 19 14:26:18.862 2018 (UTC - 4:00)
System Uptime: 10 days 0:09:49.608
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80306448537, The address that the exception occurred at
Arg3: ffff840aeeaaf648, Exception Record Address
Arg4: ffff840aeeaaee90, Context Record Address

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExpInterlockedPopEntrySListFault+0
fffff803`06448537 498b08 mov rcx,qword ptr [r8]

EXCEPTION_RECORD: ffff840aeeaaf648 -- (.exr 0xffff840aeeaaf648)
ExceptionAddress: fffff80306448537 (nt!ExpInterlockedPopEntrySListFault)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: ffff840aeeaaee90 -- (.cxr 0xffff840aeeaaee90)
rax=0000076fb05f0003 rbx=0000000000000000 rcx=ffffc606a0e93440
rdx=a6d3e224a4493270 rsi=ffffc606a558d274 rdi=ffffc606a0e93400
rip=fffff80306448537 rsp=ffff840aeeaaf880 rbp=fffff801d16c7148
r8=a6d3e224a4493270 r9=0000000000000000 r10=ffffc606a0e93440
r11=ffff840aeeaafa70 r12=0000000000000000 r13=ffff840aeeaafa30
r14=ffffc606ad411de0 r15=fffff801d16c7101
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!ExpInterlockedPopEntrySListFault:
fffff803`06448537 498b08 mov rcx,qword ptr [r8] ds:002b:a6d3e224`a4493270=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffffffffffffff

FOLLOWUP_IP:
NNSPRV+1e6be
fffff801`d16ae6be 4885c0 test rax,rax

BUGCHECK_STR: AV

EXCEPTION_STR: 0x0

LAST_CONTROL_TRANSFER: from fffff801d16ae6be to fffff80306448537

STACK_TEXT:
ffff840a`eeaaf880 fffff801`d16ae6be : ffff840a`eeaaf990 fffff801`d370da8c 00000000`00000000 00000000`00000020 : nt!ExpInterlockedPopEntrySListFault
ffff840a`eeaaf890 ffff840a`eeaaf990 : fffff801`d370da8c 00000000`00000000 00000000`00000020 ffffc606`ad411de0 : NNSPRV+0x1e6be
ffff840a`eeaaf898 fffff801`d370da8c : 00000000`00000000 00000000`00000020 ffffc606`ad411de0 fffff801`d169d675 : 0xffff840a`eeaaf990
ffff840a`eeaaf8a0 00000000`00000000 : 00000000`00000020 ffffc606`ad411de0 fffff801`d169d675 00000000`00000000 : NNSNAHSL+0xda8c


SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: NNSPRV+1e6be

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: NNSPRV

IMAGE_NAME: NNSPRV.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 59e87918

STACK_COMMAND: .cxr 0xffff840aeeaaee90 ; kb

FAILURE_BUCKET_ID: X64_AV_NNSPRV+1e6be

BUCKET_ID: X64_AV_NNSPRV+1e6be

Followup: MachineOwner
---------

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Joined: Tue, 24 Oct 2017, 12:04

Re: NNSPRV.sys makes crash my computer

Postby Darth Panda » Mon, 11 Jun 2018, 13:01

Hello, We need your version and your product name.
Technical support – Panda Security
www.pandasecurity.com

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