Hello there! I've searched for the answer to this in other boards, but either my search keywords aren't narrow enough or I'm just not seeing the answer. So if this has come up before I do apologize in advance.
I just downloaded Panda Free and was in the process of running my first scan (critical systems only as I saw a full scan may take a couple of hours). This is on an Acer Aspire Windows tablet, by the way. I got to about 89% completion on the first scan and it froze there. At first I thought it was because I had jumped onto the internet for a minute. Tried again, and this time it froze on 91%. I had an open program (a word processor), so I thought, well silly, it probably can't scan an open program. Closed out of everything! I've got the blue Panda icon down on the bottom, and it doesn't have a red X through it, and I also checked in services.msc (saw those possibilities in some of the other posts) and it seems like all is running.
Here is a screenshot (hopefully).
[SOLVED] Panda's Scan Keeps Freezing
- MarkieMadden
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[SOLVED] Panda's Scan Keeps Freezing
Markie Madden
Author/Publisher
https://metamorphpublishing.com
Author/Publisher
https://metamorphpublishing.com
- VirusBuster
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Re: Panda's Scan Keeps Freezing
In order to study the issue we will need a PSInfo and a PsErrorTrace
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- MarkieMadden
- Registered user
- Posts: 2
- Joined: Fri, 24 Apr 2015, 07:37
- Location: Southeast Missouri
- Contact:
Re: Panda's Scan Keeps Freezing
I'm sorry, I should have posted a follow up. I'm not sure what I did to get it to work properly. I think I did a full scan first and then did a critical area scan.
It's working now and I have scans scheduled to run, so no problems!
It's working now and I have scans scheduled to run, so no problems!
Markie Madden
Author/Publisher
https://metamorphpublishing.com
Author/Publisher
https://metamorphpublishing.com
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda's Scan Keeps Freezing
Thanks for the feedback
ISSUE SOLVED
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them