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[SOLVED] - Issue with signature file in PCOP and Panda 2015

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[SOLVED] - Issue with signature file in PCOP and Panda 2015

Postby EagleEye » Wed, 11 Mar 2015, 17:49

Panda Security informs:

UPDATE! 20:00 (CET) Wednesday, 18 March 2015 - New unified restoration tool and new Live CD version to fix issues caused by signature file of 11 March 2015

New improved tools here:
http://www.pandasecurity.com/homeusers/ ... ?id=100045

[*]UPDATE! 17:00 (CET) Tuesday, 17 March 2015 - New version of Panda Live CD or rescue iso for computer that have problems starting up

New improved tool here:
Article 100047


  • UPDATE! 17:45 (CET) Monday, 16 March 2015 - New version of restorelf.zip tool available for errors in DLL libraries

    As announced, a new version of the restorelf tool is now ready:

    Errors in comctl32.dll, msvcr90.dll and other libraries following the signature file issue in Panda Cloud Office Protection, Retail 2015 and Panda Free Antivirus

    http://www.pandasecurity.com/homeusers/ ... ?id=100046


  • UPDATE! 16:00 (CET) Saturday, 14 March 2015 - New tools available to solve issues related to the signature file of 11 March 2015

    Hello everyone,

    We have published new tools to solve issues related to the signature file of 11 March 2015.

    Scenario 1: The computer boots up normally

    Please, follow the steps indicated in article:
    http://www.pandasecurity.com/homeusers/ ... ?id=100045

    Scenario 2: The computer cannot login in Windows or will not start
    Please, follow the steps indicated in article:
    http://www.pandasecurity.com/homeusers/ ... ?id=100047

    Other possible scenarios

    For other possible scenarios (errors in comctl32.dll, msvcr90.dll, etc.), please follow the steps indicated in article:

    (Article 100046)

    We continue working on solving other types of cases. We will keep you posted.
  • UPDATE - Thursday 11:30 (CET), 12 March, 2015

    Additional scenarios and instructions -COMCTL32.dll or other (DLL) files missing- added to the support article ID 100045 referenced at the beginning of this post.


  • UPDATE - Thursday 3:30 (CET), 12 March, 2015

    Tool to fix the issue is now available. The tool is to be used if the previous automatic deployment of solution did not work
    Please refer to the Support article id 100045 referenced at the beginning of this post.
  • UPDATE - Wednesday 21:30 (CET), 11 March, 2015
    The solution which restores the quarantined files has been automatically deployed in all the affected products. We are working on on a tool to be installed on those computers which require a manual installation of the solution. We will keep informing. Please always refer to the web article to get the latest information regarding this issue.

    b]UPDATE - Wednesday 20:00 (CET), 11 March, 2015[/b]
    We are currently certifying the tool that solves the issue. As soon as it is available, we will publish it in this article.

  • Wednesday, 14:00 (CET) March 11th 2015

    We inform you that we have had a problem with our signature file that might have affected our PCOP and Retail 2015 customers. This issue causes some files to be moved to the quarantine.
    The signature file has already been replaced, so this situation should not recur. Nonetheless, we advise our customers not to restart your computer. At Panda Security we are analyzing the impact and working to restore the situation at the endpoint.

    We apologize for any inconvenience this may have caused you. We will keep you informed at all times.

    All updates about this issue will be constantly updated in article ID 100045, available at the beginning of this post.
Best regards,
Support Forum Team

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