[CLOSED] continued problem with internet connection...
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- VirusBuster

-
- Posts: 1620
- Joined: Mon, 02 Apr 2012, 17:53
- Location: Panda HQ - Bilbao
Re: continued problem with internet connection...
auntiepam wrote:I just renewed my Panda protection......Panda Global 2012 5.00.00 .....and my internet connection is unbearably slow.....it has taken me over an hour to register for this forum, search some topics and finally concede to making my own post
I have Mozilla Firefox.......I tried to access the internet with Google Chrome and it wasn't any faster. I disabled the firewall in Panda and it didn't speed up my connection
there are times when trying to bring up a website, I get a page of gibberish, strange symbols, etc
Every time I renew my Panda protection I have problems
I need assistance asap.....I'm not keen on waiting 3 days for email tech support to help me......the weekend will be here and I'll be without a reliable computer....I work part-time from home on my computer
please help!
~pam
Try this hotfix:After installing Panda Global Protection 2012, I cannot access the Internet or the connection is slow
Regards,
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Re: continued problem with internet connection...
hello. any updates on my situation?
can i use they hotfix on the post above this?
thanks, mark
can i use they hotfix on the post above this?
thanks, mark
Re: continued problem with internet connection...
Jorge.....yes, this hot-fix worked....now I don't have to wait 7 mins for an email to load, if it loads at all.......
You helped me last, year, too
thank you
~pam
You helped me last, year, too
thank you
~pam
- VirusBuster

-
- Posts: 1620
- Joined: Mon, 02 Apr 2012, 17:53
- Location: Panda HQ - Bilbao
Re: continued problem with internet connection...
markt247 wrote:hello. any updates on my situation?
can i use they hotfix on the post above this?
thanks, mark
You are using PIS 2012, the hotfix for you would be this one:
After installing Panda Internet Security 2012, I cannot access the Internet or the connection is slow
Regards,
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Re: continued problem with internet connection...
I have exactly the same issues with loading videos or opening webpages.
The "hotfix" did absolutely nothing!
I want to get this fixed or a refund.
Glenn
The "hotfix" did absolutely nothing!
I want to get this fixed or a refund.
Glenn
- VirusBuster

-
- Posts: 1620
- Joined: Mon, 02 Apr 2012, 17:53
- Location: Panda HQ - Bilbao
Re: continued problem with internet connection...
Glenn-SC wrote:I have exactly the same issues with loading videos or opening webpages.
The "hotfix" did absolutely nothing!
I want to get this fixed or a refund.
Glenn
You've already opened a new thread about this: viewtopic.php?f=9&t=296&p=1242
We will continue in that thread
Regards,
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Re: continued problem with internet connection...
VirusBuster wrote:markt247 wrote:hello. any updates on my situation?
can i use they hotfix on the post above this?
thanks, mark
You are using PIS 2012, the hotfix for you would be this one:
After installing Panda Internet Security 2012, I cannot access the Internet or the connection is slow
doesnt appear to have solved anything with that.....
- VirusBuster

-
- Posts: 1620
- Joined: Mon, 02 Apr 2012, 17:53
- Location: Panda HQ - Bilbao
Re: continued problem with internet connection...
Try this one: hfp171104s30_r1.exe
Regards,
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Re: continued problem with internet connection...
Hi buddy
I just purchased panda internet security 2012. After installing my internet connection gets disabled and shows limited connectivity. After uninstall internet connection gets active as normal. I tried this number of times but it results in losing internet connection.
I tried to hotfixes from your support sites i.e. hfp171104s23_r1.exe and hfp171104s30_r1.exe. However none of them fixed my problem. After installing straight away i looses my internet connection.
I have also tried by disabling panda internet security firewall as well. I tried everything but problem seems to be with panda software. I have read solutions above when u suggested hotfixes. Why should we have something permanent inbuilt with software itself which stops this headache.
I never had such problem before with avg, avast or norton which i used to have before.
Please someone suggest the permanent solution as this type of problem should not happen when u spend dollars for avoiding problems.
Thanks in advance
Hiren
I just purchased panda internet security 2012. After installing my internet connection gets disabled and shows limited connectivity. After uninstall internet connection gets active as normal. I tried this number of times but it results in losing internet connection.
I tried to hotfixes from your support sites i.e. hfp171104s23_r1.exe and hfp171104s30_r1.exe. However none of them fixed my problem. After installing straight away i looses my internet connection.
I have also tried by disabling panda internet security firewall as well. I tried everything but problem seems to be with panda software. I have read solutions above when u suggested hotfixes. Why should we have something permanent inbuilt with software itself which stops this headache.
I never had such problem before with avg, avast or norton which i used to have before.
Please someone suggest the permanent solution as this type of problem should not happen when u spend dollars for avoiding problems.
Thanks in advance
Hiren
- VirusBuster

-
- Posts: 1620
- Joined: Mon, 02 Apr 2012, 17:53
- Location: Panda HQ - Bilbao
Re: continued problem with internet connection...
hiren896 wrote:Hi buddy
I just purchased panda internet security 2012. After installing my internet connection gets disabled and shows limited connectivity. After uninstall internet connection gets active as normal. I tried this number of times but it results in losing internet connection.
I tried to hotfixes from your support sites i.e. hfp171104s23_r1.exe and hfp171104s30_r1.exe. However none of them fixed my problem. After installing straight away i looses my internet connection.
I have also tried by disabling panda internet security firewall as well. I tried everything but problem seems to be with panda software. I have read solutions above when u suggested hotfixes. Why should we have something permanent inbuilt with software itself which stops this headache.
I never had such problem before with avg, avast or norton which i used to have before.
Please someone suggest the permanent solution as this type of problem should not happen when u spend dollars for avoiding problems.
Thanks in advance
Hiren
We need to indentify the protection causing the issue
Uninstall the antivirus and perform a custom installation installing only the antivirus protection
If the problem is not present, then install the remaining protections one by one and restarting until the problem appears
Let us know which protection causes the problem
Regards,
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them
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