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All scans stuck at 1%

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Posts: 1
Joined: Mon, 07 Aug 2017, 18:55

All scans stuck at 1%

Postby 31limre » Mon, 07 Aug 2017, 19:14

I have recently purchased panda internet security (17.0.1. version) and it worked fine for a couple of months, but then suddenly when i tried to scan files or the whole computer, every single scan stopped at 1% completion. I've tried waiting hours and it never moves past 1%, eventually I always have to close it. This occurs during every type of scan there is. Then I read somewhere that a some had similar issues and a reinstallation solved it, so I tried to do that, but even the uninstallation gets stuck the same way. So panda does not work and I cant even remove it. Consequences include my whole computer getting much much slower than usual, due to, I presume, viruses. Please help.

Thank you,
Luke

Official moderator
Posts: 202
Joined: Tue, 24 Oct 2017, 12:04

Re: All scans stuck at 1%

Postby Mary77 » Mon, 30 Oct 2017, 14:27

please uninstall the product using the uninstaller:

Follow the instructions on the following webpage:

https://www.pandasecurity.com/usa/suppo ... &ref=reply

then reinstall the product
Technical support – Panda Security
www.pandasecurity.com

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