Account

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as123
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Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Account

Post by as123 »

Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda »

Hi as123,

Sorry but I don't understand the issue. What are you trying to do, to access your account or make a renewal?

Regards,
Technical support – Panda Security
www.pandasecurity.com
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as123
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Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 »

Access account
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda »

Hi as123,

You are not accessing correctly.

Please check the following screenshot to be abble to access:

https://www.screencast.com/t/aePJ6QegW

Or follow the steps of this help:
https://www.pandasecurity.com/usa/support/card?id=82000

Regards,
Technical support – Panda Security
www.pandasecurity.com
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as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 »

Access account,arise there encountered an issue when performing a service request page.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda »

Hi as123,

Try using another browser or erasing the temporary files in Google Chrome, seems the problem is that it's incorrectly cached the data in the browser.

Regards,
Technical support – Panda Security
www.pandasecurity.com
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as123
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Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 »

Have tried it, still can't
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda »

The thing is:

The link does work.
client_reminder.jpg
client_reminder.jpg (161.02 KiB) Viewed 10156 times
So it might be a navigator problem or a computer problem.
Technical support – Panda Security
www.pandasecurity.com
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 »

I'm sure not a computer problem
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda »

I have just try to connect to the very same page (client reminder) coming from the fvery same page as from your video:

HTTPS://www.pandasecurity.com/taiwan/renewal

and the link does work and the page does open:
renewal.png
renewal.png (861.63 KiB) Viewed 10148 times

It is not a http code problem.

Please check yor computer settings.
Technical support – Panda Security
www.pandasecurity.com
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