On of the site I maintain for a client is being blocked by panda for some reason. Nothing strange on the server and all the other malware scanners see no issues:
https://www.seniorservice.nl/
Please have a look at it and when it's removed from the blacklist what is the timeframe for those changes to roll out to all panda users?
False positive
Re: False positive
I have 3rd party antivirus scanner which detect as a virus 0x1000000A.sig Clam Win Trojan) which located in Panada's Cache folder.
Most of the time you can neutralize it, but sometimes fails.
is this file part of Panda
Most of the time you can neutralize it, but sometimes fails.
is this file part of Panda
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- Official moderator
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- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive
Dear Client
Basically is the file which holds a database for detectable virus. That is our virus detection file
If it keeps neutralizing it our antivirus will not work properlly, thus making completely unpractical to habe both antivirus installed.
Regards.
Basically is the file which holds a database for detectable virus. That is our virus detection file
If it keeps neutralizing it our antivirus will not work properlly, thus making completely unpractical to habe both antivirus installed.
Regards.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
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Re: False positive
I have many false positives since I installed Panda Security, is there a general setting I can change to improve this?
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive
Hi,
No directly, but you can send us the files (zipped with the password: panda) and the log of the antivirus so PandaLabs could check if the detection is correct or not.
Best Regards
Darth
No directly, but you can send us the files (zipped with the password: panda) and the log of the antivirus so PandaLabs could check if the detection is correct or not.
Best Regards
Darth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com