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Panda Global Security is disabled, Can not run reinstalation

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Joined: Thu, 21 Jun 2018, 04:24

Panda Global Security is disabled, Can not run reinstalation

Postby ibrahim_parvez » Thu, 21 Jun 2018, 04:40

Suddenly i noticed that my panda global security antivirus program is not running. I can't even open it manually. Then i tried to reinstall it, but by pc deny to install it. It says "Can not run in this operating system". And even panda dashboard suggest me to contact the tech support. It suggest me to attach a zip file named PsNanolog_AD25.zip in the forum. But it can not be attached due to its large size. Here, only 1 MB data can be attached. So i made a screenshot of the dialogue box and attach it here. please post a reply asap if any clues has been found of my problem. I'm feeling insecure.

Thanks in advance
Ibrahim Parvez
Attachments
panda.png
panda.png (10.49 KiB) Viewed 434 times

Official moderator
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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Security is disabled, Can not run reinstalation

Postby Darth Panda » Thu, 21 Jun 2018, 09:43

Hi ibrahim_parvez

Try to install with this installer, please:

http://acs.pandasoftware.com/Panda/PDC/190563/PDC.exe

Regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Thu, 21 Jun 2018, 04:24

Re: Panda Global Security is disabled, Can not run reinstalation

Postby ibrahim_parvez » Thu, 21 Jun 2018, 10:52

No joy! Same result. I couldn't even uninstall The "Panda Global Security" from my computer!
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panda2.png
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Official moderator
Posts: 745
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Security is disabled, Can not run reinstalation

Postby Darth Panda » Thu, 21 Jun 2018, 11:57

Hi ibrahim_parvez

Okay, then try to eliminate the remains of Panda Global with this uninstaller:

http://www.pandasecurity.com/resources/ ... taller.exe

Then try installing again.

Thank you.
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Thu, 21 Jun 2018, 04:24

Re: Panda Global Security is disabled, Can not run reinstalation

Postby ibrahim_parvez » Fri, 22 Jun 2018, 09:46

Successfully uninstalled the previous program. But still can not reinstall it. Same result again!!!

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Posts: 745
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Security is disabled, Can not run reinstalation

Postby Darth Panda » Fri, 22 Jun 2018, 10:37

Hi ibrahim_parvez

In this case, it is best that you open an incident with our technical support in the UK.

Fill in this form and attach the PsNanolog_XXXX.zip file:

https://www.pandasecurity.com/uk/homeus ... html?lng=2

They will review it and they will give you a solution.

Thank you.
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 1
Joined: Mon, 25 Jun 2018, 03:47

Re: Panda Global Security is disabled, Can not run reinstalation

Postby duwayne » Mon, 25 Jun 2018, 03:50

I have a similar issue. I tried to install the installer and remove all the remains of Panda Global but it didn't work.

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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Security is disabled, Can not run reinstalation

Postby Darth Panda » Tue, 26 Jun 2018, 10:50

Hi duwayne,

Please follow the steps you can find in the technical support help to uninstall the antivirus:

https://www.pandasecurity.com/usa/support/card?id=82011

Regards,
Technical support – Panda Security
www.pandasecurity.com

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