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Joined: Wed, 03 Oct 2018, 21:53

data limit

Postby kristinho » Wed, 03 Oct 2018, 22:19

Hi, when I try to connect to VPN, it says "Connection lost" and I receive a message that my daily data limit has been reached. But that is impossible. I have unlimited datalimit; I just bought it today and my account has been activated already. What do I do?

It says I need to upgrade to Premium but as far as I know, that is exactly what I bought today.

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Joined: Tue, 24 Oct 2017, 12:04

Re: data limit

Postby Darth Panda » Thu, 04 Oct 2018, 09:14

Hi,

Could you send me a private message with your client number and the activation code?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 956
Joined: Tue, 24 Oct 2017, 12:04

Re: data limit

Postby Darth Panda » Mon, 08 Oct 2018, 11:19

Dear customer, in order to solve the issue you submitted, try the following:

1. Uninstall the current antivirus software installed in your computer, and reboot when needed.

2. Download and install the full panda vpn product accesing to this link:

http://acs.pandasoftware.com/Panda/PVPN/190574/PVPN.exe

3. After installing, activate the product, and after that, install the vpn module and check there is no mb limit when using the vpn.
Technical support – Panda Security
www.pandasecurity.com

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