Product de-activated itself

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CCBJEX63TM
Registered user
Registered user
Posts: 1
Joined: Thu, 13 Dec 2018, 22:29

Product de-activated itself

Post by CCBJEX63TM »

I had Global Protection installed and it suddenly told me it was not activated despite having several months to run on the contract.

Tried to log on to re-activate but my password was not recognised.

In trying to get it going again I think I may have re-registered with a different email address and have got the free version only.

Now I am totally confused and need to get back to my my original registration and get full version activated. I think Global Protection may have been superceded by Dome.

NB, I have had Panda on my computers for many years and normally get very few problems with it.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Product de-activated itself

Post by Darth Panda »

Hi CCBJEX63TM.

My suggestion is to install the new panda version Panda Dome in your computer and with the same activation code you already have you will be able to activate the product.

First you will have to uninstall the antivirus from Windows Control Panel -> Programs -> Programs and Features.
Then download the new version Panda Dome Complete
Finally nstall the antivirus and activate it with your activation code.

Regards,
Technical support – Panda Security
www.pandasecurity.com
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