Panda Dome disppearing GUI

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nemesisv
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Panda Dome disppearing GUI

Post by nemesisv » Sat, 29 Dec 2018, 05:35

After any prompt briefly appears on my Windows 10, the whole dialog just disappears leaving only one or 2 buttons stuck on the screen. I cannot click on it at all.

Image

This is one example.

Panda dome is totally unusable for me.

Darth Panda
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Re: Panda Dome disppearing GUI

Post by Darth Panda » Mon, 31 Dec 2018, 10:32

Hi nemesisv,

Can you try reinstalling the antivirus in the computer?

Regards,
Technical support – Panda Security
www.pandasecurity.com

nemesisv
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Joined: Sat, 29 Dec 2018, 05:32

Re: Panda Dome disppearing GUI

Post by nemesisv » Tue, 01 Jan 2019, 10:04

Already tried. Uninstall panda and reinstall.
Same problem. All the dialog not able to click on. It just appears and disappears.

Any other information I can provide to help?

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome disppearing GUI

Post by Darth Panda » Fri, 04 Jan 2019, 12:16

Dome version?
.net framework version?
Where are you downloading the product from?
How much does the installer weight?
Technical support – Panda Security
www.pandasecurity.com

nemesisv
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Re: Panda Dome disppearing GUI

Post by nemesisv » Fri, 04 Jan 2019, 15:51

Dome version? 18.06.01
.net framework version?
v1.0.3705
v1.1.4322
v2.0.50727
v3.0
v3.5
v4.0.30319
I believe 4.5 is installed as well since this is a Windows 10 RS5

Where are you downloading the product from? from panda website
How much does the installer weight? 64698288 bytes

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome disppearing GUI

Post by Darth Panda » Fri, 04 Jan 2019, 17:39

Use the uninstaller:

http://www.pandasecurity.com/resources/ ... taller.exe


Then delete the folders:

c:\Program Files(x86)\panda security

c:\programdata\panda security

Restart the machine.

Install this net framework:

https://dotnet.microsoft.com/download/thank-you/net472

Also, apply all updates for your operating system

and then download the installer from (depending on your version)

Panda Dome Essential: http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe
Panda Dome Advanced: http://acs.pandasoftware.com/Panda/PDA/190562/PDA.exe
Panda Dome Complete: acs.pandasoftware.com/Panda/PDC/190563/PDC.exe
Panda Dome Premium: acs.pandasoftware.com/Panda/PDP/190564/PDP.exe


This last two are also with the http:// but the forum only allows me to put 4 urls

Inform on the results
Technical support – Panda Security
www.pandasecurity.com

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