renewal error

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Norbee78
Registered user
Registered user
Posts: 2
Joined: Thu, 03 Jan 2019, 21:10

renewal error

Post by Norbee78 » Thu, 03 Jan 2019, 21:21

Renewal wasn't successfull. (Panda Global Protection)
- I got new client number in email (Why?)
- it's vaild for 2019.10.30 instead 2019.11.30 (previous valid for 2018.11.30)
- antivirus protection and firewall always deactivated

How can I solve this?
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Darth Panda
Official moderator
Official moderator
Posts: 1190
Joined: Tue, 24 Oct 2017, 12:04

Re: renewal error

Post by Darth Panda » Fri, 04 Jan 2019, 09:17

Hi Norbee78,

Please contact our customer service department in order to solve this issue.
You can send them an email explaining the issue with your client numbers to customer.service@pandasecurity.com

Regards,
Technical support – Panda Security
www.pandasecurity.com

Norbee78
Registered user
Registered user
Posts: 2
Joined: Thu, 03 Jan 2019, 21:10

Re: renewal error

Post by Norbee78 » Sun, 06 Jan 2019, 14:54

Hi,

OK, I'll send an email.

Thanks!

Darth Panda
Official moderator
Official moderator
Posts: 1190
Joined: Tue, 24 Oct 2017, 12:04

Re: renewal error

Post by Darth Panda » Mon, 07 Jan 2019, 10:50

Hi,

Perfect !!

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

gini18
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Registered user
Posts: 1
Joined: Fri, 04 Jan 2019, 01:05

Re: renewal error

Post by gini18 » Mon, 28 Jan 2019, 04:54

I renewed my prescription to Panda but I'm still showing as unprotected. What do I do? I have the bank statement showing Panda withheld the 47.34 from my checking account. What do I have to do?

Darth Panda
Official moderator
Official moderator
Posts: 1190
Joined: Tue, 24 Oct 2017, 12:04

Re: renewal error

Post by Darth Panda » Tue, 29 Jan 2019, 11:00

Hi gini18,

Please send me a private message with your customer number to check it.
Technical support – Panda Security
www.pandasecurity.com

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