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Lost a month of protection after renewal.

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Posts: 1
Joined: Sat, 09 Feb 2019, 18:33

Lost a month of protection after renewal.

Postby Microbytes Tasch » Sun, 10 Feb 2019, 19:58


A client of us renewed his licence while still having a month left on his last year. Instead of having 1 year and 1 month left, the renewal wiped his last month and now he only has a year of protection left. Is this normal or should we ask the client to contact you directly.

Your help is appreciated.

Thank you

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Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: Lost a month of protection after renewal.

Postby Darth Panda » Mon, 11 Feb 2019, 13:15

if the product is different, there cannot be renewal.
If it has been the same product, but done a new and fres installation, there won´t be renewed but installed independently.

Best is to contact customer services for your country, so they can inform you better.
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