[CLOSED] Cant install antivirus
[CLOSED] Cant install antivirus
[quote][/quote] I have a message telling me that an error when installing the product. A file is with the attachment.What can I do?
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- PsNanoLog_C068.zip
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- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
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Re: Cant install antivirus
I see several errors like this
This means that there is a problem validating the digital signatures
You will need to update the root certificates, to do so, you can use the rootsupd.exe tool from Microsoft
You can download it from here
Check this before running rootsupd.exe
There are certain files that cannot run in Windows as they are locked because Windows considers that they come from the Internet. You can bypass this issue, however, by unlocking the file:
Right click the file
Click Properties
Go to the "General" tab
Click on "Unlock file"
Click OK
Code: Select all
29/01/2017 06:09:42.079 [PID:8924][TID:8132]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerSignatureVerify::GetDigitalCertificates - Error (-2146885594) return by function (WinVerifyTrust)
29/01/2017 06:09:42.094 [PID:8924][TID:8132]: [L:020] - [F:0x00000001] - setup.exe - LanzarProceso - Error checking signature: C:\Users\tipaul\AppData\Local\Temp\7zS4B01842C\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe
You will need to update the root certificates, to do so, you can use the rootsupd.exe tool from Microsoft
You can download it from here
Check this before running rootsupd.exe
There are certain files that cannot run in Windows as they are locked because Windows considers that they come from the Internet. You can bypass this issue, however, by unlocking the file:
Right click the file
Click Properties
Go to the "General" tab
Click on "Unlock file"
Click OK
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Cant install antivirus
Topic closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them