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False Positive Recognition

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Posts: 3
Joined: Tue, 01 Aug 2017, 14:54

False Positive Recognition

Postby s.mauracher » Tue, 01 Aug 2017, 15:06

Hi,

the Software from our Company is recognized as a Virus.
Can anybody tell me why it is recognized as a Virus?

The Software can be downloaded: https://update.cpulohn.at/cpulohn/xpress/CPULohn.Update.exe
After the Download, the Setup will be removed by Panda Pro 17.0.1

Our current EV-Code certificate is in the attachments (in CPU_PUBLIC.zip)

Thanks!

CPU_PUBLIC.zip
(1.34 KiB) Downloaded 31 times

Official moderator
Posts: 202
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive Recognition

Postby Mary77 » Mon, 06 Nov 2017, 13:30

probably is detected as unknown not as a virus, and you might be able to restore it from quarentine.

in any case the exe ocupying 115.897 Mb is signed. but that is not the one detected but one iside the auto-extracting exe.
Could you please send us the file which is detected to check if it is signed as well?

regards,
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Tue, 01 Aug 2017, 14:54

Re: False Positive Recognition

Postby s.mauracher » Thu, 23 Nov 2017, 18:49

Hi,

i cannot load the current Version is in the attachments, its too big.
I made a Screenshot from the inner application settings in the attachments.
I can assure you, the application is signed with the same certificate, also with dual signing like the msi setup.

We can allow our exe in your software, but if a user installs a update (= new exe is copied to the programData folder)
the application is blocked. So we have the problem at every update.
The Code-Sign certificate is from digicert, so the certificate should be ok.

regards
Mauracher Simon
Attachments
Capture.PNG
screenshot
Capture.PNG (56.94 KiB) Viewed 250 times

Official moderator
Posts: 202
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive Recognition

Postby Mary77 » Mon, 04 Dec 2017, 11:19

We need copy of the signed file. Just a screenshot will not be of any use for excluding the signature.

Please send us the signed file, compressed wit password.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Tue, 01 Aug 2017, 14:54

Re: False Positive Recognition

Postby s.mauracher » Mon, 04 Dec 2017, 16:49

Hi,

you can get the inner application from http://download.cpulohn.at/cpulohn/xpress/CPULohn.zip
in the folder are both, the x64 & x86 application.

The password for the zip file is 3]55Yq?$_t'JpD}r

regards
Mauracher Simon

Official moderator
Posts: 202
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive Recognition

Postby Mary77 » Thu, 07 Dec 2017, 10:04

YOur fiels have been excluded by digital signature.

al files signed by your actual digital signature, will be automatically excluded from analysis
Technical support – Panda Security
www.pandasecurity.com

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