I can't install Panda Global Protection 2015

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cbrporter
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Joined: Sat, 18 Mar 2017, 20:53

I can't install Panda Global Protection 2015

Post by cbrporter »

Hi

I get 'An error has occurred during the process and it was not possible to complete the installation of Panda Global Protection' whilst trying to install it.

The error also tells me to attach the file attached to this.

Can anyone help with this? Thank you in advance.

Chris
Attachments
PsNanoLog_F9B4.zip
(824.72 KiB) Downloaded 268 times
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VirusBuster
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Re: I can't install Panda Global Protection 2015

Post by VirusBuster »

According to the logs the product is already installed:

Code: Select all

18/03/2017 19:28:47.898 [PID:5368][TID:15252]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::BootstrapVersionCheck - INSTALLED VERSION IS SUPERIOR. CAN NOT INSTALL
In order to be able to install a different version, you must uninstall the already installed version first
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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