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Scanning new file feature disappears from the shell

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Joined: Thu, 28 Jan 2016, 01:11

Scanning new file feature disappears from the shell

Postby ranchhand » Thu, 09 Nov 2017, 20:51

One of the features I use constantly is the Right-click menu to scan a new file or download before opening it.
For some reason it has suddenly disappeared from the menu and that option is no longer available. This is the second time this has happened. Otherwise Panda AV is running perfectly.
Does anyone have any experience with this? Maybe a suggestion on how to re-enable it in the shell without reinstalling Panda?
Thanks in advance!
[EDIT]: afterthought: if someone could give me the name of the process that runs the shell, maybe I could look for it in the program installation folder. Just a thought.
Running Windows 7 Ultimate.

[EDIT]: Apologies for the late edit, but now I notice that sometimes the "scan file" feature appears and sometimes not. I R-clicked several saved downloads files I have saved for over a year, and the option to scan appeared. To test, I downloaded two new files from a couple of websites, and the option to scan them was not there again. Does anyone else have this problem?

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Joined: Tue, 24 Oct 2017, 12:04

Re: Scanning new file feature disappears from the shell

Postby Mary77 » Fri, 10 Nov 2017, 09:15

Dear Client,

Can I know what your product is?

And version?

regards
Technical support – Panda Security
www.pandasecurity.com

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Posts: 7
Joined: Thu, 28 Jan 2016, 01:11

Re: Scanning new file feature disappears from the shell

Postby ranchhand » Fri, 10 Nov 2017, 17:32

Hello Mary, and thanks for your reply.
I am running Panda free evaluation, US 18.03.00

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Posts: 100
Joined: Tue, 24 Oct 2017, 12:04

Re: Scanning new file feature disappears from the shell

Postby Mary77 » Mon, 13 Nov 2017, 10:23

Dear Client,

The first option in this case is uninstall the product, reboot the machine and install again the antivirus.

If you install the product again and the issue is still present, get back to us.

Regards

Mary
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 7
Joined: Thu, 28 Jan 2016, 01:11

Re: Scanning new file feature disappears from the shell

Postby ranchhand » Mon, 13 Nov 2017, 16:22

Thank you for the reply; I have already reinstalled once, so I will do this again and see what happens. That will make my 3rd installation of Panda.

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Posts: 100
Joined: Tue, 24 Oct 2017, 12:04

Re: Scanning new file feature disappears from the shell

Postby Mary77 » Mon, 13 Nov 2017, 16:50

Dear Client,

We will wait.

Regards.
Technical support – Panda Security
www.pandasecurity.com

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