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[SOLVED] can't reinstal Panda Security 2012

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
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[SOLVED] can't reinstal Panda Security 2012

Postby mdytrych » Thu, 14 Jun 2012, 16:53

it showing in my account that i did not even purchased 2012, but i have records and i'm running on other two computers than i did purchased Panda Security 2012. It looks like i have different client # than on the paperwork

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Re: can't reinstal Panda Security 2012

Postby VirusBuster » Fri, 15 Jun 2012, 07:43

Sorry, but I don't understand what is the problem.
You can download the PIS 2012 installer from here

If you don't remember your customer details, you can request a Password reminder
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them

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Re: can't reinstal Panda Security 2012

Postby mdytrych » Sat, 16 Jun 2012, 17:03

Thanks for replay
the problem i have is when i log in with my email and client # exact i have on contract it show that i didn't uptade to 2012 software and i need to purchase it. I paid and download it to 3 computers when i update Panda to 2012 Security, now when i have replaced my system hard drive i want reinstal Panda 2012 and i can't for this reason

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Re: can't reinstal Panda Security 2012

Postby VirusBuster » Mon, 18 Jun 2012, 10:06

This is something you should check with customer.service@pandasecurity.com as it is not a technical problem
Provide them the activation code you were provided when you purchased PIS 2012

You, can download PIS 2012 from the link I provided you without needing to login
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them

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Re: can't reinstal Panda Security 2012

Postby mdytrych » Tue, 19 Jun 2012, 02:12

thank you

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Re: can't reinstal Panda Security 2012

Postby VirusBuster » Tue, 19 Jun 2012, 09:12

TOPIC CLOSED
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
I don't reply to private messages unless I have previously requested them

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