[CLOSED] [04490405] problems with downloading
- VirusBuster
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Re: problems with downloading
Then we will need a PSInfo to be collected
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: problems with downloading
ok i collected the PSinfo here:
http://www.megafileupload.com/8n64/COOP-SERVER_[170208-1740]_PSInfo.7z
http://www.megafileupload.com/8n64/COOP-SERVER_[170208-1740]_PSInfo.7z
Re: problems with downloading
any results?
Re: problems with downloading
are you still working on it? any kind of response would be nice . thank you
- VirusBuster
- Official moderator
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: problems with downloading
Sorry, I've been quite busy these days and did not have time to check the forum
The file has been deleted due to iniactivity so I can't download it
Can you upload it again?
The file has been deleted due to iniactivity so I can't download it
Can you upload it again?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: problems with downloading
Hi
Delete the following folders from C:\Windows\
12/11/2012 07:17 <DIR> 3F5C371F8EA24F259D3DD0B4526E3AEA.TMP
26/09/2011 18:11 <DIR> 506DDFBE983F4BC384B865F423B2D798.TMP
10/04/2015 22:51 <DIR> 85EBB28365AF4C539EBE7C0A232762F7.TMP
26/09/2011 17:21 <DIR> 95FC26FB19FD4A96BBB1B1062E8648F5.TMP
18/09/2011 19:07 <DIR> D56B0E274A3E46C9B5C1D93D580C099C.TMP
01/07/2013 16:53 <DIR> DD1865F0AD7340FBB23E1822E02396FF.TMP
10/03/2012 16:40 <DIR> E10DB5DAE57640EAA7FC1CB2A7B283A6.TMP
Run the generic uninstaller and reboot when requested to make sure that there are no remains form previous versions
Then try using the offline installer you can download from here
Delete the following folders from C:\Windows\
12/11/2012 07:17 <DIR> 3F5C371F8EA24F259D3DD0B4526E3AEA.TMP
26/09/2011 18:11 <DIR> 506DDFBE983F4BC384B865F423B2D798.TMP
10/04/2015 22:51 <DIR> 85EBB28365AF4C539EBE7C0A232762F7.TMP
26/09/2011 17:21 <DIR> 95FC26FB19FD4A96BBB1B1062E8648F5.TMP
18/09/2011 19:07 <DIR> D56B0E274A3E46C9B5C1D93D580C099C.TMP
01/07/2013 16:53 <DIR> DD1865F0AD7340FBB23E1822E02396FF.TMP
10/03/2012 16:40 <DIR> E10DB5DAE57640EAA7FC1CB2A7B283A6.TMP
Run the generic uninstaller and reboot when requested to make sure that there are no remains form previous versions
Then try using the offline installer you can download from here
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [04490405] problems with downloading
i deleted all the files , used the uninstaller, restartet and downloaded the offline installer again , still gives me the error with psnanolog message
Re: [04490405] problems with downloading
so what else can i do ? isnt there another installer or something? or should i attach the psnanolog again? or what else do you suggest?
- VirusBuster
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- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04490405] problems with downloading
I will send you a PM in a few minutes
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them