Hi
I get 'An error has occurred during the process and it was not possible to complete the installation of Panda Global Protection' whilst trying to install it.
The error also tells me to attach the file attached to this.
Can anyone help with this? Thank you in advance.
Chris
I can't install Panda Global Protection 2015
I can't install Panda Global Protection 2015
- Attachments
-
- PsNanoLog_F9B4.zip
- (824.72 KiB) Downloaded 269 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: I can't install Panda Global Protection 2015
According to the logs the product is already installed:
In order to be able to install a different version, you must uninstall the already installed version first
Code: Select all
18/03/2017 19:28:47.898 [PID:5368][TID:15252]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerBootstrap::CBSActions::BootstrapVersionCheck - INSTALLED VERSION IS SUPERIOR. CAN NOT INSTALL
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them