Hi
I have just completed a fresh install of Windows 10 April Update version 1803
With Admin rights Ive disabled Windows Defender
Im trying to install Panda Dome 18.08
After the installation and restart Panda cannot switch on the Permanent Protection
1 warning - the firewall is not switched on
1 critical alert - an error occurred in the protection - Restart Now
After restarting the error and warning continue
Please advise
Thanks
M
Panda Dome Critical error
Re: Panda Dome Critical error
Hi there!
I have exactly the same problem on 2 computers. One I upgraded from 18.03 (Panda Protection), the second got a clean install. I get this critical error on both of them, but there is no pattern. I can watch it switching from 'Protected' to 'Not protected' until it finally stays at the latter. Even better ... I did a complete scan on one computer (which finished successfully) and afterwards it switched to 'Not protectec'.
I also tried everything uninstall, reinstall and then again an uninstall in addition with the uninstall tool from Panda to make sure everything is gone. Nothing ... cleary an issue on their side. If it doesn't get better within this week, I'll use another software (already switched from Antivirus after several years after it destroyed my windows partition and the one of my girlfriend).
Cheers!
I have exactly the same problem on 2 computers. One I upgraded from 18.03 (Panda Protection), the second got a clean install. I get this critical error on both of them, but there is no pattern. I can watch it switching from 'Protected' to 'Not protected' until it finally stays at the latter. Even better ... I did a complete scan on one computer (which finished successfully) and afterwards it switched to 'Not protectec'.
I also tried everything uninstall, reinstall and then again an uninstall in addition with the uninstall tool from Panda to make sure everything is gone. Nothing ... cleary an issue on their side. If it doesn't get better within this week, I'll use another software (already switched from Antivirus after several years after it destroyed my windows partition and the one of my girlfriend).
Cheers!
Re: Panda Dome Critical error
exactly right
it flicks between ON then OFF a few times then remains OFF with the error
Clearly Panda is trying to fight back
it flicks between ON then OFF a few times then remains OFF with the error
Clearly Panda is trying to fight back
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Re: Panda Dome Critical error
What is your country of origin, Mantari?
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Dome Critical error
Hi
As shown on my post location
UK
As shown on my post location
UK
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Re: Panda Dome Critical error
try deleting leftovers from previous versions by following the instructions below:
Uninstall your Panda product from the Windows Control Panel.
then, completely remove files and registry entries of your antivirus. To do this, follow the instructions below:
Download and run the Panda Generic Uninstaller file to the Windows Desktop:
http://www.pandasecurity.com/resources/ ... taller.exe
Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.:
let it finish and restart the computer.
Then download the new dome installation file.
Install and inform if problem still on computer.
Uninstall your Panda product from the Windows Control Panel.
then, completely remove files and registry entries of your antivirus. To do this, follow the instructions below:
Download and run the Panda Generic Uninstaller file to the Windows Desktop:
http://www.pandasecurity.com/resources/ ... taller.exe
Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.:
let it finish and restart the computer.
Then download the new dome installation file.
Install and inform if problem still on computer.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Dome Critical error
HI
Thanks for the reply
Can I ask you to read the first post I made on this subject -again - properly
There was no previous version of Panda installed as it was a fresh install of Windows 10 April Update version 1803
And it was a 1st installation of Panda, clearly
So how do you get to the "try deleting leftovers from previous versions by following the instructions below:..." ??
Can you ask Bilbao, thanks
Thanks for the reply
Can I ask you to read the first post I made on this subject -again - properly
There was no previous version of Panda installed as it was a fresh install of Windows 10 April Update version 1803
And it was a 1st installation of Panda, clearly
So how do you get to the "try deleting leftovers from previous versions by following the instructions below:..." ??
Can you ask Bilbao, thanks
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Re: Panda Dome Critical error
Hello, and I am sorry, but I did read the first post, and you said:
Sorry if it was not clear.
Did you try and do it?
and those leftovers are what I meant to erase.After the installation and restart Panda cannot switch on the Permanent Protection
Sorry if it was not clear.
Did you try and do it?
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Panda Dome Critical error
So
Clean install install of Windows 10 April Update version 1803
Installed Panda
Critical error occurs - switches protection on and off and then finally switches it off
Panda says reboot to fix
Reboot PC
Critical error occurs - switches protection on and off and then finally switches it off
Uninstalled Panda
Rebooted
Used Panda Generic Uninstaller
Rebooted
Installed Panda again
Critical error occurs - switches protection on and off and then finally switches it off
Uninstalled Panda
Rebooted
Used Panda Generic Uninstaller
Rebooted
The problem still occurs
Clean install install of Windows 10 April Update version 1803
Installed Panda
Critical error occurs - switches protection on and off and then finally switches it off
Panda says reboot to fix
Reboot PC
Critical error occurs - switches protection on and off and then finally switches it off
Uninstalled Panda
Rebooted
Used Panda Generic Uninstaller
Rebooted
Installed Panda again
Critical error occurs - switches protection on and off and then finally switches it off
Uninstalled Panda
Rebooted
Used Panda Generic Uninstaller
Rebooted
The problem still occurs
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Panda Dome Critical error
Ok. We are going to need a psinfo from that machine.
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... OPinfo.exe
Access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to response all files requested and send them to us to complete the study of the incident and solve it.
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... OPinfo.exe
Access the General tab, fill in your customer and product details and describe your issue.
Tick the Do not send, save local option
Click Start for the hardware and software collection process to begin.
Once completed, send us the resulting file, in .7z format
Example: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to response all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com