Panda Dome critical error No AV and firewall

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fillink
Registered user
Registered user
Posts: 1
Joined: Mon, 31 Dec 2018, 20:40

Panda Dome critical error No AV and firewall

Post by fillink »

Hi,

OS Vista Pro and i live in belgium.

I have Panda Dome Essential for some time but since mid December the antivirus and the firewall is disabled and impossible to reactivate.

Panda one indicates a problem with a red button "solve" it indicates "critical error" and it is necessary to restart what I did several times.

i try uninstall + run "uninstaller.exe" and install again but same error.

i run "PANDA CLOUD CLEANER" but all ok.

i run "PCOPinfo.exe" no probleme detect.

My licence is ok until 2021 ...

i hope i can find a solution.

Happy New Year :D
Darth Panda
Official moderator
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome critical error No AV and firewall

Post by Darth Panda »

Hi

In order to solver the issue, we need to regain some details. We have sent you an email asking for them.

Regards.
Technical support – Panda Security
www.pandasecurity.com
BMai
Registered user
Registered user
Posts: 1
Joined: Sun, 28 Apr 2019, 20:53

Re: Panda Dome critical error No AV and firewall

Post by BMai »

Hello,
I bought PANDA DOME Complete recently and I can't activate AV and Firewall as well.
OS Windows Vista Edition Familiale Premium

Can someone help me please as my licence run up to 2021?

Thank you for your help

Regards,

BMai
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome critical error No AV and firewall

Post by Darth Panda »

update all your files for the operating system.
once completely and fully updated, uninstall your antivirus solution.
Once unisntalled and restarted, go to your account on

www.myaccount.pandasecurity.com

and download the installation file from there. It will have the activation code for your product integrated.
install and confirm solution ok
Technical support – Panda Security
www.pandasecurity.com
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