how to submit samples?

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buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

how to submit samples?

Post by buycard »

i've sent a virus sample to virus@pandasecurity.com/virussamples@pandasecurity.com a week ago,until now,Dome has nothing to do with the virus.
Is there a new way to submit samples?
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda »

Hi buycard,

The email to send samples is correct. You are not going to receive any reply by mail, the file will be analysed and if it contains a virus, it will be add to the database and the antivirus will be able to detect it.

You can also send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com
buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

Re: how to submit samples?

Post by buycard »

still can't detect the sample
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda »

Hi buycard,

If you want to receive the analysis results, send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com
buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

Re: how to submit samples?

Post by buycard »

Hi Darth Panda,
i didn't need analysis result,i just want panda add the sample to its virus database file,and can protect its users.
so i will not contact local support.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda »

Hi buycard,


I do not know if the file was received when you sent it to virus@pandasecurity.com. If you send the file to your local support, you will receive a response and know that we have received the file and that it will be analyzed.
Technical support – Panda Security
www.pandasecurity.com
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