i've sent a virus sample to virus@pandasecurity.com/virussamples@pandasecurity.com a week ago,until now,Dome has nothing to do with the virus.
Is there a new way to submit samples?
how to submit samples?
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: how to submit samples?
Hi buycard,
The email to send samples is correct. You are not going to receive any reply by mail, the file will be analysed and if it contains a virus, it will be add to the database and the antivirus will be able to detect it.
You can also send the file compressed with password to your country technical support in order to be analysed.
The email to send samples is correct. You are not going to receive any reply by mail, the file will be analysed and if it contains a virus, it will be add to the database and the antivirus will be able to detect it.
You can also send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: how to submit samples?
still can't detect the sample
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: how to submit samples?
Hi buycard,
If you want to receive the analysis results, send the file compressed with password to your country technical support in order to be analysed.
If you want to receive the analysis results, send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: how to submit samples?
Hi Darth Panda,
i didn't need analysis result,i just want panda add the sample to its virus database file,and can protect its users.
so i will not contact local support.
i didn't need analysis result,i just want panda add the sample to its virus database file,and can protect its users.
so i will not contact local support.
-
- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: how to submit samples?
Hi buycard,
I do not know if the file was received when you sent it to virus@pandasecurity.com. If you send the file to your local support, you will receive a response and know that we have received the file and that it will be analyzed.
I do not know if the file was received when you sent it to virus@pandasecurity.com. If you send the file to your local support, you will receive a response and know that we have received the file and that it will be analyzed.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com