View topic - [SOLVED][03410210] Scan

by **cbrowne91** » Fri, 27 Apr 2012, 09:36

Installed the hotfix. I tried running a quick scan first, and it worked fine.

I then attempted a full scan, it got stuck again at around 35%. I then tried to run a quick scan, and this time it got stuck around 25% again.

by **VirusBuster** » Fri, 27 Apr 2012, 10:40

PM me your customer number so that we can open a case for a deeper analysis

by **VirusBuster** » Fri, 27 Apr 2012, 11:18

We have created the case 03410210 for further study
I've sent you an email

by **cbrowne91** » Mon, 07 May 2012, 13:55

Hi,

Just uninstalled Microsoft Outlook as requested. Unfortunately, the scan is still getting stuck, at around 13%.

by **TaTienDo** » Mon, 07 May 2012, 14:42

Hi,

thanks for the info, can we reconnect tomorrow at the same time? (at 11:00 CEST/GMT+2)

Inform us please.

Regards,

by **cbrowne91** » Mon, 07 May 2012, 15:21

Yes thats fine, thanks.

by **TaTienDo** » Mon, 07 May 2012, 15:31

ok, see you tomorrow

by **cbrowne91** » Wed, 09 May 2012, 12:45

All sorted, the scan is working fine now!

Great job, thanks a lot for your help

by **TaTienDo** » Wed, 09 May 2012, 12:54

TOPIC CLOSED

View topic - [SOLVED][03410210] Scan

[SOLVED][03410210] Scan

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