Hi Panda,
The attached files are from several different builds of Lavasoft's Web Companion application. Can I ask you to review them please? Thanks.
Andy Browne
Director, Malware Lab
Lavasoft, makers of Ad-Aware
[SOLVED] False positives on Lavasoft's Web Companion (1 of 2)
False positives on Lavasoft's Web Companion (2 of 2)
Hi Panda,
The attached file is from a build of Lavasoft's Web Companion application. Can I ask you to review it please? Thanks.
Andy Browne
Director, Malware Lab
Lavasoft, makers of Ad-Aware
The attached file is from a build of Lavasoft's Web Companion application. Can I ask you to review it please? Thanks.
Andy Browne
Director, Malware Lab
Lavasoft, makers of Ad-Aware
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positives on Lavasoft's Web Companion (1 of 2)
We have sent the files to our laboratory for being studied
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positives on Lavasoft's Web Companion (1 of 2)
These files won't be detected again with the next signature update/syncronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False positives on Lavasoft's Web Companion (1 of 2)
Thanks for the info, VirusBuster.
Is there are service at Panda where vendors can upload their products so they can be whitelisted? If so, can you put me in touch with the relevant team at Panda?
I'm using a gmail address on this forum, but PM me and I can send you my Lavasoft email address.
Andy
Andy Browne
Director, Malware Lab
Lavasoft, makers of Ad-Aware
Is there are service at Panda where vendors can upload their products so they can be whitelisted? If so, can you put me in touch with the relevant team at Panda?
I'm using a gmail address on this forum, but PM me and I can send you my Lavasoft email address.
Andy
Andy Browne
Director, Malware Lab
Lavasoft, makers of Ad-Aware
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positives on Lavasoft's Web Companion (1 of 2)
While we establish a better system for whitelisting you can contact a forum moderator or local support team and we can create a folder in our FTP for you to upload the software
This time we've only excluded the provided files from being detected, but it will be better if you provide us the full software so that we can include your digital signature to our trusted signatures container and make sure that future version won't be detected
I'll PM you the FTP details
Let us know when its uploaded so that we can process the whitelisting
This time we've only excluded the provided files from being detected, but it will be better if you provide us the full software so that we can include your digital signature to our trusted signatures container and make sure that future version won't be detected
I'll PM you the FTP details
Let us know when its uploaded so that we can process the whitelisting
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False positives on Lavasoft's Web Companion (1 of 2)
The plan is to automate the upload of new builds, rather than uploading just one version. Is this ok?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positives on Lavasoft's Web Companion (1 of 2)
Yes, that's the idea. Anyway, if the files are digitally signed the whitelisting will also apply for future versions as long as the signature doesn't change
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them