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explorer.exe crashing

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Posts: 11
Joined: Thu, 27 Sep 2018, 10:44

explorer.exe crashing

Postby jomer » Thu, 08 Nov 2018, 06:03

hi guys i have problem regarding to explorer.exe always crashing 5 to 8 times when i uninstall the panda the explorer.exe is properly working. when i install again the panda the explorer.exe crashing i need some help to solve this issue

Official moderator
Posts: 1021
Joined: Tue, 24 Oct 2017, 12:04

Re: explorer.exe crashing

Postby Darth Panda » Mon, 19 Nov 2018, 14:32

ok, send us via private message, the psinfo for the machine with problems:

Information



Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware.com/pcop/files/PSInfo.exe

Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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