Panda Security Forum

PandaSupport1 wrote: Could you tell us if the quarantined file has a size of 0kb?

Yes they do.

So the tool fixes many of the affected computers. However, I have several computers where one item from black Wednesday was was not removed from quarantine. Usually affecting our much used and much needed ERP system. How can I find and free this quarantined file. Especially since the web admin tool ...

My customer pc's in the UK have updated the with new sig. We ran the manual update from the settings page in Panda. I looked but see no manual update under the settings tab of my PCOOPA. Are you talking about the web site admin situated here; https://managedprotection.pandasecurity.com/Console/cv10...

I've managed to rescue quite a few windows 7 pc's today that had been restarted by using windows system restore. <snip> I was waiting for the official fix since doing restores today led to Panda "fixing" them again. That's why I was freaking out a bit. Working computer slowly devolving to...

I agree a more technical explanation where we can verify the fix has been applied before rebooting a machine is needed. Could you check that the quarantine folder located at "C:\ProgramData\Panda Security\Panda Security Protection" is empty? Some are empty, some are not. None have a newer...

I STILL see no new signatures. Computer with the newest connection to Panda. Screen capture below;

Signature file: 3/11/2015 9:33:29 AM
Last connection: 3/11/2015 5:36:41 PM

utterly frustrating.

So how do we verify the signature file is the good one. The most recent signature file on any of my Panda machines is from 8:49AM ET.

Panda you should have sent out an email, a notice, text whatever it took to notify us of this issue. This is RIDICULOUS that we had to waste so much time and effort for something you KNEW was going ON!! Now I'm looking at rebuilds on several computers. Lost time for me and my co-workers. Lost revenu...