Search found 135 matches

by Mehrdad
Mon, 13 Apr 2015, 08:02
Forum: Consumer 2015 + Gold Protection + Internet Protection - Archive Issues
Topic: [SOLVED] Renewing Panda IS 2013 with 2015 gives quarantined files warning
Replies: 7
Views: 3470

Re: Renewing Panda IS 2013 with 2015 gives quarantined files warning

Hi there, Yes it's small we call it stub file, it's okay. Please check this path C:\Program Files (x86)\Panda Security\Panda Security Protection\Lost & Found if it is empty you have no quarantine file and you can remove it easily from "control panel > program and feature" or use our uninstaller http...
by Mehrdad
Mon, 13 Apr 2015, 07:53
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Windows Update Newbie
Replies: 1
Views: 2632

Re: Windows Update Newbie

You must enable windows update from group policy.
by Mehrdad
Mon, 13 Apr 2015, 07:45
Forum: Virus - Archive Issues
Topic: [SOLVED] RDSRV*
Replies: 5
Views: 3347

Re: RDSRV*

Hi there, Seems your browser hijacked, use this tool to fix that: http://www.bleepingcomputer.com/download/hijackthis/ After that you can restore all IE settings. Run>inetcpl.cpl>Advanced(TAB)> Restore&Reset finally right click on you web browser > properties > Target , check last part of address an...
by Mehrdad
Mon, 13 Apr 2015, 07:28
Forum: Panda Cloud Antivirus Free Edition - Issues
Topic: EICAR test virus not detected, but other viruses are detected
Replies: 3
Views: 4391

Re: EICAR test virus not detected, but other viruses are detected

Hi there,

Update structure completely changed in new products, currently we use 2 signature
1-local signature =work offline
2-cloud signature=work online

Important tip: if EICAR test file detected for first time, you must download it again and scan it again!
by Mehrdad
Wed, 01 Apr 2015, 15:51
Forum: Panda Free Antivirus - Archive Issues
Topic: [CLOSED] Wireless Connection Problems with Panda Free AV2015
Replies: 3
Views: 1802

Re: Wireless Connection Problems with Panda Free AV2015

Hi there,
If you use another firewall you must disable Panda Firewall (Not recommended)
Please check the firewall setting and allow your wireless connection in there.
by Mehrdad
Wed, 01 Apr 2015, 15:24
Forum: SM - Issues
Topic: Access requirements agent PCSM
Replies: 1
Views: 4477

Re: Access requirements agent PCSM

These are fixed address.
by Mehrdad
Wed, 01 Apr 2015, 15:19
Forum: Panda Cloud Antivirus Free Edition - Issues
Topic: "Update complete" keeps popping up.
Replies: 1
Views: 2527

Re: "Update complete" keeps popping up.

Hi there, Please follow below instructions: -Full update you operating system -remove unnecessary application that you recently installed specially (add on, and extension of browsers) -Disable all start up items (Start>run>msconfig>startup) -Full scan your system with Panda Cloud Cleaner If problem ...
by Mehrdad
Wed, 01 Apr 2015, 15:11
Forum: Consumer 2015 + Gold Protection + Internet Protection - Archive Issues
Topic: [CLOSED] wrong mail adres during activation
Replies: 2
Views: 1590

Re: wrong mail adres during activation

Hi there,
You must add your product in new account that you've been create with correct email address.

If you already add product in old account you must submit a request to remove produce from old account after that you can add it to new account.

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