Search found 34 matches

by Canon_Man
Thu, 14 Dec 2017, 13:49
Forum: Virus - Issues
Topic: Panda Identifies Trojan during Install
Replies: 10
Views: 4259

Re: Panda Identifies Trojan during Install

Ok. Use the same email for suspected files... regards Unfortunately, Panda removed it from quarantine yesterday, but re-added it when I attempted to do the CDBurnerXP install again. I did restore the .dll file, but felt uncomfortable doing it. In the end, I uninstalled CDBurnerXP and wiped all trac...
by Canon_Man
Wed, 13 Dec 2017, 19:59
Forum: Virus - Issues
Topic: Panda Identifies Trojan during Install
Replies: 10
Views: 4259

Re: Panda Identifies Trojan during Install

has it been quarentined and it still is inside the quarentine? If it has been quarentined by panda, and you know it is a good file, you can extract it yourself from quarentine. Or just wait until is changed on our datafiles, and it will be either excluded or eliminated from your quarentine regards ...
by Canon_Man
Sat, 09 Dec 2017, 16:22
Forum: Virus - Issues
Topic: Panda Identifies Trojan during Install
Replies: 10
Views: 4259

Re: Panda Identifies Trojan during Install

Good morning.

Can I do anything further to help this along?

The quarantined file is still in Panda on my Desktop.
by Canon_Man
Tue, 05 Dec 2017, 20:43
Forum: Virus - Issues
Topic: Panda Identifies Trojan during Install
Replies: 10
Views: 4259

Re: Panda Identifies Trojan during Install

If panda does not detect a file: Please send a password compressed copy of the file to virus@pandasecurity.com. Panda doesn't detect a malicious site or URL In this case send an email to urls@pandasecurity.com including the URL in the email body. It will be automatically (after being analyzed) to t...
by Canon_Man
Mon, 04 Dec 2017, 19:18
Forum: Virus - Issues
Topic: Panda Identifies Trojan during Install
Replies: 10
Views: 4259

Panda Identifies Trojan during Install

According to this thread: http://support.pandasecurity.com/forum/viewtopic.php?f=22&t=4719&start=10 The issue of a false positive was supposed to be fixed in 2015 (I think). I just downloaded CDBurnerXP and during the install Panda Security came up with a message telling me it had quarantined a Troj...
by Canon_Man
Tue, 07 Feb 2017, 16:05
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [SOLVED] Panda Cloud Crashes at 21% Completion
Replies: 5
Views: 14168

Re: Panda Cloud Crashes at 21% Completion

The issue seems to have corrected itself. I ran a health program which corrected a number of file and registry errors the day after posting my last comment. I did this because shortly after that posting, I ran Panda Cloud and it crashed again. So, I installed a health program recommended by CNet and...
by Canon_Man
Wed, 01 Feb 2017, 15:12
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [SOLVED] Panda Cloud Crashes at 21% Completion
Replies: 5
Views: 14168

Re: Panda Cloud Crashes at 21% Completion

What Panda Cloud Cleaner version are you using? You can check it in its title bar What operating system are you using? 32 or 64 bits? 64 bit Windows 10 Running Panda Cloud V1.1.10 I believe it was generated using version 18.0.0 of Panda Security. Noticed that if the PCC version is earlier than the ...
by Canon_Man
Tue, 31 Jan 2017, 18:23
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [SOLVED] Panda Cloud Crashes at 21% Completion
Replies: 5
Views: 14168

[SOLVED] Panda Cloud Crashes at 21% Completion

Panda Cloud has crashed (usually around 21% completion) three times in the last few days. Re-starting it, it will run to completion. This just started happening about a week ago. Event Viewer records the following: Faulting application name: PCloudCleaner.exe, version: 1.4.0.162, time stamp: 0x00000...
by Canon_Man
Thu, 05 May 2016, 15:08
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [SOLVED] Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Replies: 26
Views: 28914

Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection

It's OK, I fixed it. The registry file didn't turn off the post mortem debugger because according to documentation found on MicroSoft this "aedebug.reg" file modifies keys associated with Dr. Watson, which I do not have installed. To turn off the debugger requires a manual tweak to the registry entr...
by Canon_Man
Tue, 03 May 2016, 16:30
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [SOLVED] Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection
Replies: 26
Views: 28914

Re: Panda Cloud Aborts at 70% after Receiving Instructions for Disinfection

Does it make any difference to the issue that I'm running a 64 bit OS, versus a 32 bit?

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