Search found 27 matches

by tutie
Wed, 31 Jan 2018, 04:54
Forum: Virus - Issues
Topic: Pop-up confirmation screen appears after driver install or during scan
Replies: 3
Views: 2622

Re: Pop-up confirmation screen appears after driver install or during scan

Hi,
Is it possible not to show this pop-up to users if the driver gets whitelisted already?
Regards.
by tutie
Mon, 29 Jan 2018, 12:04
Forum: Virus - Issues
Topic: Pop-up confirmation screen appears after driver install or during scan
Replies: 3
Views: 2622

Pop-up confirmation screen appears after driver install or during scan

Hi,

Please help resolve below issue:
After the driver installation or performing scan function, a pop-up confirmation screen from Panda AV appears.

Please help resolve.

Thank you.
by tutie
Wed, 28 Jun 2017, 10:10
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Re: Question about avoiding the block by firewall

Hello, I am sorry, my sentence became complexly. I write below question again. I am troubled, could you please reply me about the below question as soon as possible ? <question> The degital signature of our applicataion has been already registered into your whitelist. When this application is blocke...
by tutie
Tue, 27 Jun 2017, 15:22
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Re: Question about avoiding the block by firewall

Hello, Thank you for your reply. 1) Sure the firewall is blocking? I think that our software is blocked by the firewall of the security software "Panda". When I register our application into "user rule" of the fiwewall, our application is not blocked by it. After our application is registered into "...
by tutie
Fri, 23 Jun 2017, 02:00
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Re: Question about avoiding the block by firewall

Hello, John

Thank you for your reply.

I am very sorry, unfortunately, I can not contact you by phone in English because of lacking my ability.
If possible, could you kindly allow me to contact you via PrivateMessage or this ticket ?

Best Regards,
by tutie
Fri, 16 Jun 2017, 04:20
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Re: Question about avoiding the block by firewall

Hello, Thank you for your reply. I am sorry I did not explain it enough. The PC is not infected, and the application which is the printer driver is made from our company. * The situation of the PC is immediately after installing windows OS. * The application does not include the virus, malware, etc....
by tutie
Tue, 06 Jun 2017, 02:21
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Re: Question about avoiding the block by firewall

Hello, I sent the question about the block of the firewall. About my question is below. I am sorry I did not explain it enough, so I again describe the below. <question> 1) If the application is registered into your whitelist, the block of the firewall does not occur ? 2) Please teach me the differe...
by tutie
Mon, 29 May 2017, 06:19
Forum: Virus - Issues
Topic: Question about avoiding the block by firewall
Replies: 10
Views: 6744

Question about avoiding the block by firewall

Hello, If our application is blocked by the firewall of your security software, is our application able to avoid the block of the firewall by adding it into your whitelist ? I want to know how to avoid blocking it by the firewall of your security software, without adding to the list of firewall by u...
by tutie
Wed, 05 Apr 2017, 03:09
Forum: Virus - Archive Issues
Topic: [CLOSED] The application disappear
Replies: 5
Views: 9485

Re: The application disappear

Hello,

Thank you for your reply.

I confirmed that there is no refrence from Panda.
Therefore, as you said, I considered that it was not deleted because of false positive by Panda.

Best Regards,
by tutie
Wed, 15 Mar 2017, 08:16
Forum: Virus - Archive Issues
Topic: [CLOSED] The application disappear
Replies: 5
Views: 9485

Re: The application disappear

Hello, Thank you for your reply. <application> The scan application of inkjet printer. <reference thread> I do not refer to another thread. <phenomenone> The scan application disappear. -procedure- 1. Install the antivirus software (Panda). 2. Install driver of inkjet printer. 3. Launch the scan app...

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