Panda Security Forum

Dear customer.

First of all, let me apologyze for the delay in answering your query.

I already sent the file to our virus lab, to be marked as goodware.

As soon as the issue has been solved, we will let you know it through this thread.

Best regards.

Dear customer.

We already sent the files to virus lab, they will mark them as goodware to avoid that detection.

We will let you know when the issue has been solved.

Best regards.

Dear customer. The problems which you are describing are the ones which has been reported to our development deptarment. They are trying to find out why scheduled scans return errors, or why the scheduled scans are not done. A parent case about this issue was opened in our database, so as soon as th...

Dear customer.

Thanks for the reply.

I already sent all the info to virus lab.

As soon as they provide me with a solution, i will let you know what to do to solve the issue.

Best regards.

Dear customer.

I am contacting you regarding your query.

This is a known issue, and our development department is working to find a solution for the issue.

Hope they provide the solution soon.

Best regards.

Dear customer. Our workmates from virus lab, are asking us for two important things to be able to solve your issue: 1. Please, can you provide us with a copy of the antivirus report? you can import it to a txt file and send it to us. 2. Can you tell us when is done that detection? Is it done when yo...

Dear customer.

I already sent the file to virus lab.

I will let you know when they fix the problem about this wrong detection.

Best regards.

Dear customer. Dont't worry, let's do the following: 1. Go to winrar site: https://www.win-rar.com/start.html?&L=0 2. Click on "download winrar" or if you have a 64 bit operating system on the link "click here for 64bit version" 3. Once the file has been downloaded, run it to...

Dear customer. We recieved the file correctly but we'd like to know if the problem begins when you run the file, and if so, when running the file you get a pop up from panda telling you that any file has been blocked? Can you provide us with an screenshot of the pop up shown by panda when it blocks ...

Dear customer,

The password for the rar file, is panda

The reason why we recommend to follow these steps about the root certificates it's because we had previously reported issues like yours, which have been resolved doing all this process.

Best regards.