Panda Security Forum

Hi Quinton77,

Can you send us in a PM your customer number please?

Regards,

Hi Lincon12,

Which antivirus is the one you have in your computer?

Regards,

Hi

Please send a Psinfo of that computer in order to check the details.

Please include the customer number where that computer belogns

Regards

Hi Lincon12,

It searchs any device conected to the lan.
https://www.pandasecurity.com/en/support/card?id=700026

The report will appear in the console until you deactivate the search or if the computer is already installed.

Regards,

Hi tcsdi_support1,

Windows XP SP2 is not a supported operating systems on Aether platform.

https://www.pandasecurity.com/en/support/card?id=700002

Regards,

Hi BoredUser007,

If the antivirus put the file in quarantine, I suggest to uninstall the program.

Regards,

Hi tcsdi_support1,

Can you please upload the files again? We cannot access the files.

Regards,

Hi tcsdi_support1, In which platform are you installing the agent? Aether? Check in the registry you don't have hijacked the antivirus files. The registry key is: 32 bits: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options 64 bits: HKEY_LOCAL_MACHINE\SOFTWAR...

Hi tcsdi_support1,

In order to use System management, the computers must have internet conection.
You can find the Systems Management access requirements in this help:
https://www.pandasecurity.com/en/support/card?id=300126

Regards,

How does that internet sharing work? Do You have a computer acting as a proxy? do the workstations show up in the console? Did you configure the Connection Broker on the System Managemet console? please contact your local support office, so they can check if there are any system management agent pro...