Search found 1550 matches

by Darth Panda
Tue, 29 Sep 2020, 16:55
Forum: Panda Free Antivirus - Issues
Topic: Unknown Update
Replies: 2
Views: 52

Re: Unknown Update

Hi robeyw, Some updates/upgrades requires to have the browser closed in order to make that update. That is not an issue, t's a normal behaviour. I don't know which antivirus version you have,but most of our antivirus shown the version in the About Panda option. And there is a Spanish version of this...
by Darth Panda
Wed, 12 Aug 2020, 13:11
Forum: Panda Dome - Issues
Topic: Can't install Panda Dome Complete - file is corrupt
Replies: 2
Views: 1069

Re: Can't install Panda Dome Complete - file is corrupt

morning, Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example. Link: http://www.pandasecurity.com/resources/tools/uninstaller.exe Click Yes when a window showing the following message is displayed: Do you want to run this uninstaller? WARNING: It will reboot at the...
by Darth Panda
Wed, 12 Aug 2020, 13:09
Forum: Consumer - Issues
Topic: Delete Account
Replies: 2
Views: 503

Re: Delete Account

good morning

send and email to atencion_cliente@pandasecurity.com with your username, password, or email or customer number

regards,
by Darth Panda
Wed, 29 Jul 2020, 10:04
Forum: Virus - Issues
Topic: virus deleted
Replies: 3
Views: 472

Re: virus deleted

Hi Chrisgd,

There is something on the computer trying to access the url. Scan the computer with the antivirus and, if the problem persists, reset the browsers to default options.

Here you can find more information: https://kb.iu.edu/d/bexh

Regards,
by Darth Panda
Fri, 26 Jun 2020, 10:50
Forum: Panda Dome for Android - Issues
Topic: Task Killer
Replies: 3
Views: 436

Re: Task Killer

Hi,

It could be, perhaps, due to the version of android that you have installed on your phone, for version 8 or higher, google has imposed many restrictions and it is possible that from these versions the task killer will no longer appear.

Regards

Darth
by Darth Panda
Wed, 24 Jun 2020, 11:16
Forum: Panda Dome for Android - Issues
Topic: Task Killer
Replies: 3
Views: 436

Re: Task Killer

Hi,

In the latest versions of the product, we don't see the option of task killer, could it be that you have an older version of the product installed on your phone?

Regards

Darth Panda
by Darth Panda
Tue, 23 Jun 2020, 09:28
Forum: Panda Dome - Issues
Topic: AV Console is missing from Start-up in Task Manager
Replies: 1
Views: 395

Re: AV Console is missing from Start-up in Task Manager

Hi,

Could you send us your client number in a private message ? Probably we have to open an issue..

Regards

Darth Panda
by Darth Panda
Tue, 23 Jun 2020, 09:25
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: False Positive
Replies: 4
Views: 1933

Re: False Positive

Hi,

Could you send us, only the file that we detect as malware?

Regards

Darth Panda
by Darth Panda
Wed, 17 Jun 2020, 11:50
Forum: Virus - Issues
Topic: False Positive submission: Auslogics AllinOne tool
Replies: 4
Views: 1020

Re: False Positive submission: Auslogics AllinOne tool

Hi ElenaRez,

Here you can find more information about Potentially unwanted programs:

https://www.pandasecurity.com/security-info/pup/

Regards,
by Darth Panda
Fri, 12 Jun 2020, 14:36
Forum: Virus - Issues
Topic: False Positive submission: Auslogics AllinOne tool
Replies: 4
Views: 1020

Re: False Positive submission: Auslogics AllinOne tool

Hi ElenaRez,

Our lab has check the file and has confirmed that the file is correctly detected as a PUP and it is not a false positive

Regards

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