Panda Security Forum

Hi robeyw, Some updates/upgrades requires to have the browser closed in order to make that update. That is not an issue, t's a normal behaviour. I don't know which antivirus version you have,but most of our antivirus shown the version in the About Panda option. And there is a Spanish version of this...

morning, Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example. Link: http://www.pandasecurity.com/resources/tools/uninstaller.exe Click Yes when a window showing the following message is displayed: Do you want to run this uninstaller? WARNING: It will reboot at the...

good morning

send and email to atencion_cliente@pandasecurity.com with your username, password, or email or customer number

regards,

Hi Chrisgd,

There is something on the computer trying to access the url. Scan the computer with the antivirus and, if the problem persists, reset the browsers to default options.

Here you can find more information: https://kb.iu.edu/d/bexh

Regards,

Hi,

It could be, perhaps, due to the version of android that you have installed on your phone, for version 8 or higher, google has imposed many restrictions and it is possible that from these versions the task killer will no longer appear.

Regards

Darth

Hi,

In the latest versions of the product, we don't see the option of task killer, could it be that you have an older version of the product installed on your phone?

Regards

Darth Panda

Hi,

Could you send us your client number in a private message ? Probably we have to open an issue..

Regards

Darth Panda

Hi,

Could you send us, only the file that we detect as malware?

Regards

Darth Panda

Hi ElenaRez,

Here you can find more information about Potentially unwanted programs:

https://www.pandasecurity.com/security-info/pup/

Regards,

Hi ElenaRez,

Our lab has check the file and has confirmed that the file is correctly detected as a PUP and it is not a false positive

Regards