Search found 1437 matches

by Darth Panda
Wed, 17 Jul 2019, 16:46
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 3
Views: 248

Re: SM - Proxy settings

Hi tcsdi_support1,

I am afraid that for the remote takeover and installation of components to work, it is necessary that the equipment has an internet connection.

Regards,
by Darth Panda
Tue, 16 Jul 2019, 14:01
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 3
Views: 248

Re: SM - Proxy settings

Hi tcsdi_support1,

There is not computer proxy on system management console, but you can configure a conection broker. Check this information:

https://www.pandasecurity.com/usa/suppo ... ?id=300127

Regards,
by Darth Panda
Tue, 16 Jul 2019, 13:52
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: EPP "Installation error. Unable to register the agent." via remote installation
Replies: 3
Views: 494

Re: EPP "Installation error. Unable to register the agent." via remote installation

Hi tcsdi_support1,

For discovery and remote installation to work, make sure that the requirements of this link are met:

https://www.pandasecurity.com/usa/suppo ... ?id=700024

Regards,
by Darth Panda
Thu, 11 Jul 2019, 10:28
Forum: Virus - Issues
Topic: g****.tmp.exe
Replies: 1
Views: 472

Re: g****.tmp.exe

Hi Newcom,

Please, attach the antivirus report and can you also attach again the screenshots you previously included in your post?

Thanks in advance.

Regards,
by Darth Panda
Wed, 10 Jul 2019, 13:38
Forum: Virus - Issues
Topic: false positive
Replies: 1
Views: 401

Re: false positive

Hi boksweb,

We have escalate the issue to our Labs in order to analyze the site.
We will keep you informed ASAP

Regards,
by Darth Panda
Wed, 10 Jul 2019, 13:36
Forum: Consumer - Issues
Topic: My Panda Antivirus keeps turning off
Replies: 9
Views: 879

Re: My Panda Antivirus keeps turning off

Hi fazrulhafiz Please report the issue to: https://www.pandasecurity.com/malaysia/homeusers/support/contact.html?lng=2 And please add a Psinfo to the incident. Panda Support Information tool From a computer with Internet connection, download and save the Panda Support Information tool in your comput...
by Darth Panda
Wed, 10 Jul 2019, 13:03
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: EPP "Installation error. Unable to register the agent." via remote installation
Replies: 3
Views: 494

Re: EPP "Installation error. Unable to register the agent." via remote installation

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number

Regards,
by Darth Panda
Wed, 10 Jul 2019, 13:01
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Install EPP on computers on a different network
Replies: 3
Views: 325

Re: Install EPP on computers on a different network

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer ID

Regards,
by Darth Panda
Tue, 09 Jul 2019, 10:23
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Install EPP on computers on a different network
Replies: 3
Views: 325

Re: Install EPP on computers on a different network

Hi tcsdi_support1, Requirements for finding unprotected computers on your network: The list of discovered computers displays all workstations and servers that meet the following requirements: -Have not been hidden by the administrator -Are not currently managed by Panda Adaptive Defense 360 on Aethe...
by Darth Panda
Mon, 08 Jul 2019, 13:24
Forum: Panda Dome - Issues
Topic: Annoying renewal or upgrade notice keeps appearing
Replies: 1
Views: 356

Re: Annoying renewal or upgrade notice keeps appearing

Hi,
I can see your renewall and the antivirus you should install is Panda Dome Essential. If the antivirus installed in the computer is not Panda Dome, you must install it.
Please access your Panda Account in www.pandasecurity.com to download the antivirus.

Regards

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