Panda Security Forum

Hi tcsdi_support1,

I am afraid that for the remote takeover and installation of components to work, it is necessary that the equipment has an internet connection.

Regards,

Hi tcsdi_support1,

There is not computer proxy on system management console, but you can configure a conection broker. Check this information:

https://www.pandasecurity.com/usa/suppo ... ?id=300127

Regards,

Hi tcsdi_support1,

For discovery and remote installation to work, make sure that the requirements of this link are met:

https://www.pandasecurity.com/usa/suppo ... ?id=700024

Regards,

Hi Newcom,

Please, attach the antivirus report and can you also attach again the screenshots you previously included in your post?

Thanks in advance.

Regards,

Hi boksweb,

We have escalate the issue to our Labs in order to analyze the site.
We will keep you informed ASAP

Regards,

Hi fazrulhafiz Please report the issue to: https://www.pandasecurity.com/malaysia/homeusers/support/contact.html?lng=2 And please add a Psinfo to the incident. Panda Support Information tool From a computer with Internet connection, download and save the Panda Support Information tool in your comput...

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number

Regards,

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer ID

Regards,

Hi tcsdi_support1, Requirements for finding unprotected computers on your network: The list of discovered computers displays all workstations and servers that meet the following requirements: -Have not been hidden by the administrator -Are not currently managed by Panda Adaptive Defense 360 on Aethe...

Hi,
I can see your renewall and the antivirus you should install is Panda Dome Essential. If the antivirus installed in the computer is not Panda Dome, you must install it.
Please access your Panda Account in www.pandasecurity.com to download the antivirus.

Regards