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by Darth Panda
Thu, 13 Jun 2019, 11:13
Forum: SM - Issues
Topic: Alert recieve in Agent Client (Ticket)
Replies: 1
Views: 49

Re: Alert recieve in Agent Client (Ticket)

Hi,

If you are not logged as a valid user on PCSM Agent Browser, you only will see the tickets from the machine.

Regards,

Darth
by Darth Panda
Thu, 13 Jun 2019, 09:37
Forum: Panda Dome - Issues
Topic: Can't Renew
Replies: 7
Views: 135

Re: Can't Renew

Hi SC4L3X,

Could you send me your client number in a private message?

Regards,

Darth
by Darth Panda
Wed, 12 Jun 2019, 15:14
Forum: Panda Dome - Issues
Topic: Can't Renew
Replies: 7
Views: 135

Re: Can't Renew

Hi mrmoobz,

Send me the email you used to create your panda account and i will try to find your client number. Private message.

Don't forget to send me the activation-code you are tryint to use to activate the antivirus.Private message.

Regards

Darth
by Darth Panda
Tue, 11 Jun 2019, 15:57
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Page blocked message
Replies: 1
Views: 57

Re: Page blocked message

Hi,

The website is now categorized as business.

Wait a few hours for the data to be replicated to the servers.

Regards,

Darth
by Darth Panda
Tue, 11 Jun 2019, 12:51
Forum: Virus - Issues
Topic: False positive
Replies: 10
Views: 215

Re: False positive

Perfect,

I escalated the issue to PandaLabs..

Regards,

Darth
by Darth Panda
Tue, 11 Jun 2019, 10:44
Forum: Virus - Issues
Topic: False positive
Replies: 10
Views: 215

Re: False positive

Hi as123,

Send me in a private message, your client number to open the issue with PandaLabs.

Regards,

Darth
by Darth Panda
Tue, 11 Jun 2019, 10:40
Forum: Panda Dome - Issues
Topic: Can't Renew
Replies: 7
Views: 135

Re: Can't Renew

Hi mrmoobz,

Could you send me your client number and your activation code in a private message to take a look?

Regards,

Darth
by Darth Panda
Mon, 10 Jun 2019, 15:54
Forum: Panda Dome - Issues
Topic: Can't activate Panda Dome under MacOS
Replies: 6
Views: 120

Re: Can't activate Panda Dome under MacOS

Hi fabiola,

Thanks for the info. I will escalate it internally, and they will get in touch with you as soon as possible.

Regards,

Darth
by Darth Panda
Mon, 10 Jun 2019, 15:32
Forum: Virus - Issues
Topic: False positive
Replies: 10
Views: 215

Re: False positive

Hi as123,

Send us the new files ..

Regards

Darth
by Darth Panda
Mon, 10 Jun 2019, 12:37
Forum: Panda Dome - Issues
Topic: PC got slow
Replies: 5
Views: 129

Re: PC got slow

Hi Shinojmkd,

The version number is 18.07.04 and the link is the following:

http://acs.pandasoftware.com/Panda/PDP/190564/PDP.exe

Regards,

Darth

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