Search found 1559 matches

by Darth Panda
Mon, 19 Apr 2021, 08:44
Forum: Panda Dome - Issues
Topic: Personal Firewall and Wi-fi Protection Won't Start
Replies: 2
Views: 140

Re: Personal Firewall and Wi-fi Protection Won't Start

Hi aivlys,

Please uninstall and download and install again the antivirus protection. You can download the latest version from your My account site,
https://www.pandasecurity.com/en/suppor ... r-account/

Sincerely
by Darth Panda
Tue, 23 Mar 2021, 11:48
Forum: Consumer - Issues
Topic: Renewal
Replies: 1
Views: 2466

Re: Renewal

Hi TerryT,

I have sent your comments to customer service. They will contact you to clarify it.

Regards,
by Darth Panda
Wed, 27 Jan 2021, 17:57
Forum: Panda Dome - Issues
Topic: Application Control
Replies: 9
Views: 1893

Re: Application Control

the only case i see opened with your email address is a case related to the number of licenses. Is that the case you are requesting info about?
by Darth Panda
Wed, 27 Jan 2021, 17:52
Forum: Virus - Issues
Topic: virus deleted
Replies: 4
Views: 1822

Re: virus deleted

My humble opinion is you should contact the phone technical support, as they will be faster on resolving your issue. communications wil be faster, and as probably information regarding the issue is going to be requested, it will be more respectful with privacy. Open our commercial page www.pandasecu...
by Darth Panda
Wed, 27 Jan 2021, 17:49
Forum: Virus - Issues
Topic: Malware can't be removed
Replies: 1
Views: 385

Re: Malware can't be removed

Please contact the support phone in order to get specific help on this issue.
Open the Panda security page on your language, and look for the support phone number.
by Darth Panda
Wed, 27 Jan 2021, 17:46
Forum: Consumer Products Suggestions
Topic: Version Number on download?
Replies: 3
Views: 1737

Re: Version Number on download?

It is indeed a very good suggestion. there were two or three versions right when we passed from being Panda Advanced protection and such to being dome in which we could not apply the upgrade directly, as there were many changes, and could not be applied in one simple update: it has to be a reinstall...
by Darth Panda
Thu, 17 Dec 2020, 11:23
Forum: Panda Dome - Issues
Topic: Application Control
Replies: 9
Views: 1893

Re: Application Control

Hi Rick.brandsma,

First of all, sorry for the delay. I've already open a case, please check your email and follow the instructions to gather the information.

Regards
by Darth Panda
Mon, 23 Nov 2020, 09:49
Forum: Panda Dome - Issues
Topic: Application Control
Replies: 9
Views: 1893

Re: Application Control

This is a deeper problem to be taken care of just in the forum, Please send your client number, country of origin and contact email in a private message
so we can open a case for you, and managing it from there.
by Darth Panda
Mon, 02 Nov 2020, 17:22
Forum: Panda Dome - Issues
Topic: Windows 10 Reporting Antivirus and Firewall Off
Replies: 1
Views: 602

Re: Windows 10 Reporting Antivirus and Firewall Off

Hi Smalltowne, If Panda Dome is activated and does not have any errors, it could be an operating system problem related to the WMI Repository. You can find here instructions to repair it: https://www.thewindowsclub.com/how-to-repair-or-rebuild-the-wmi-repository-on-windows-10 https://techcommunity.m...
by Darth Panda
Tue, 29 Sep 2020, 16:55
Forum: Panda Free Antivirus - Issues
Topic: Unknown Update
Replies: 3
Views: 1777

Re: Unknown Update

Hi robeyw, Some updates/upgrades requires to have the browser closed in order to make that update. That is not an issue, t's a normal behaviour. I don't know which antivirus version you have,but most of our antivirus shown the version in the About Panda option. And there is a Spanish version of this...

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