Search found 1568 matches

by Darth Panda
Fri, 29 Jul 2022, 17:04
Forum: Consumer - Issues
Topic: 2FA key expired or invalid
Replies: 10
Views: 19296

Re: 2FA key expired or invalid

Hi Anakin.dk,


In order to verify the account and check why the keys are invalid, please open a case with support through this link:
https://www.pandasecurity.com/en/support/contact?lng=2

Regards,
by Darth Panda
Mon, 13 Sep 2021, 09:22
Forum: Panda Dome - Issues
Topic: Does scanning compressed files slow down Panda Dome?
Replies: 3
Views: 13672

Re: Does scanning compressed files slow down Panda Dome?

hello,

yes, of course, when the files are descompressed, the antivirus analyze them.

regards,
by Darth Panda
Wed, 08 Sep 2021, 09:19
Forum: Consumer Products Suggestions
Topic: Cleaner scan desing
Replies: 2
Views: 32979

Re: Cleaner scan desing

Hi

Panda cloud cleaner is a free tool that has not been modified since May 2017. I will suggest running an update antivirus protection instead.

Regards,
by Darth Panda
Mon, 23 Aug 2021, 13:25
Forum: Panda Dome - Issues
Topic: Does scanning compressed files slow down Panda Dome?
Replies: 3
Views: 13672

Re: Does scanning compressed files slow down Panda Dome?

hello,

a compressed file can have hundreds of files inside, so the analysis can take a long time to finish

regards,
by Darth Panda
Mon, 16 Aug 2021, 16:24
Forum: Virus - Issues
Topic: Malware http://x1.c.lencr.org
Replies: 2
Views: 18332

Re: Malware http://x1.c.lencr.org

Hi Kopter6:

The URL was a false positive and should no longer be detected. Sorry for the delay and inconvenience.

Regards,
by Darth Panda
Mon, 02 Aug 2021, 10:43
Forum: Panda Free Antivirus - Issues
Topic: Stop detected files autodeletion
Replies: 1
Views: 7005

Re: Stop detected files autodeletion

Hi Uzivatel919:
Can you please attach the antivirus report to see what it has detected and where?
Regards,
by Darth Panda
Mon, 02 Aug 2021, 10:37
Forum: Panda Free Antivirus - Issues
Topic: Panda deleted a file without confirmation?! How can I recover it?
Replies: 11
Views: 25739

Re: Panda deleted a file without confirmation?! How can I recover it?

Hi Uzivatel919,

Can you please attach the antivirus report to see what it has detected and where?
Regards,
by Darth Panda
Mon, 24 May 2021, 08:39
Forum: Panda Dome - Issues
Topic: version
Replies: 7
Views: 28109

Re: version

Hi rick.brandsma,

Actually, no. Sorry. I can only tell you that In your "My account" site you will always have the latest version available.

Regards,
by Darth Panda
Mon, 26 Apr 2021, 10:15
Forum: Consumer - Issues
Topic: Panda software version never updates on pc with old HD
Replies: 2
Views: 8254

Re: Panda software version never updates on pc with old HD

Hi BoredUser007, The updates aren't applied to all the computers at the same time, so it's normal that you have some computers with a different version. It doesn't mean the computer was unprotected. If you want a button to force the update, please, send this suggestion to : sugerenciasdeproducto@pan...
by Darth Panda
Mon, 19 Apr 2021, 08:44
Forum: Panda Dome - Issues
Topic: Personal Firewall and Wi-fi Protection Won't Start
Replies: 2
Views: 9371

Re: Personal Firewall and Wi-fi Protection Won't Start

Hi aivlys,

Please uninstall and download and install again the antivirus protection. You can download the latest version from your My account site,
https://www.pandasecurity.com/en/suppor ... r-account/

Sincerely

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